Front Desk Receptionist

Front Desk Receptionist

Department: Medical

Location: Norwood Community Health Center

Reports to: Health Center Supervisor

Status: Full-Status

FLSA: Non-Exempt

Pay Range: $22.64 - $29.43/hr

EEO-1: Administrative Support Worker

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

The Front Desk Receptionist supports patient centered care by collecting important data, reviewing patient’s insurance status and providing first line customer service to ensure patients have appropriate access to our full range of quality medical, dental, mental and behavior health services with competence and compassion.

The Front Desk Receptionist is also responsible for collecting processing patient registrations, patient reminder calls, posting payments, scrubbing and completing billing batches on a daily basis, maintaining effective communication about billing related matters with health center staff and billing staff, including management.

Required Qualifications

• Health Center experience preferred.
• High School Diploma or equivalent required; Some college preferred.
• One(1) year experience as an administrative assistant OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Experience with billing and insurance preferred.
• Knowledge of medical terminology.
• Strong administrative skills with attention to detail.
• Ability to use standard office equipment including phone, fax, copier.
• Computer (PC) literate in Microsoft Word, Excel, Power point, Outlook email and database software.
• Team player and service oriented with excellent interpersonal skills.
• Current CPR or CPR/AED certification.
• Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Fluency in additional languages preferred.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.

Essential Responsibilities

• Greet patients and visitors, answer questions and provide assistance and directions as necess