Chief of Staff to COO

As the Chief of Staff to Asana’s COO, you will play a pivotal role in driving strategic planning, operational excellence, data-driven decision-making, and enhancing strategic, Executive customer-facing interactions for our organization. Reporting directly to the COO, you will optimize operational processes, foster collaboration across leadership teams, and use data and analytics to guide decision-making. 

This role is based in our San Francisco office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. 

What you'll achieve

Strategic Planning and Operational Excellence:

• Contribute to the development of annual and multi-year objectives aligning with company-wide goals, utilizing data-driven insights.
• Create strategic and operational frameworks and provide data-driven insights to support and guide the company in making informed decisions.
• Partner with the COO to optimize operational processes, identify improvement areas, and implement data-driven solutions.
• Monitor KPIs, conduct in-depth data analysis, and provide regular updates to the COO and Business leadership, recommending initiatives and actions to address challenges.
• Partner closely with the R&D organization to align business objectives and customer feedback with product roadmap planning and priorities.
• Facilitate communication and collaboration between R&D and business leadership to ensure a seamless integration of technology and business strategy.
• Collaborate with cross-functional teams to drive the implementation of high priority strategic initiatives.
• Review, design, and execute improvements to the organizational structure, working closely with the People Team and leveraging data analytics.
• Maintain a strong organizational pulse through data analysis, attend high-level meetings, and translate insights into actionable strategies and deliverables on behalf of the COO.
• Partner with the COO to manage overall Business revenue targets, operating expenses, preparation for quarterly business reviews, board meetings, quarterly earnings calls, and investor meetings.

Data and Analytics:

• Champion a data-driven culture within the organization, advocating for the use of data and analytics to guide decision-making.
• Collaborate with data and analytics teams to leverage data for strategic planning, performance monitoring, and enhancing customer interactions.
• In partnership with Enterprise Technology, drive the development of data-driven dashboards and reports to provide actionable insights for the leadership team.
• Identify trends, opportunities, and potential challenges within the organization and customer engagement and bring recommendations to the COO and Business leadership team.

Customer-Facing Engagement:

• Lead the planning and execution of the COO’s strategic customer-facing meetings to enhance relationships and drive business outcomes.
• Collaborate with sales and customer success teams to ensure a seamless and impactful customer engagement experience.
• Partner with the Work Innovation Lab team to leverage data insights to tailor customer interactions, providing valuable insights and solutions.

Communication and Change Management:

• Be responsible for cascading business and customer insights, OKRs, and progress on key initiatives throughout the Business organization, with particular focus on ensuring managers across the organization have the context they need to lead and manage their teams. 
• Champion Business and customer priorities and outcomes within the company, supported by data-driven narratives.
• Manage internal and external communications on behalf of the COO.
• Collaborate with Business leadership and People partners to improve employee engagement through data-informed initiatives.

Program Management:

• Track, report, and analyze a portfolio of priorities and objectives within Business, addressing blockers and ensuring objectives are achieved.
• Collaborate with the COO and cross-functional teams to develop clear updates and presentations for internal and external meetings.
• Lead programming, including staff meetings, All Hands, leadership syncs, and leadership offsites.
• Identify and take on ad hoc strategic projects or problem-solving where needed to ensure top Business priorities are met.

About you

• 12-15+ years of total work experience with a prov