Account Luxury Manager

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

Our team is growing at The RealReal, and we’re seeking experienced salespeople to help drive new consignment business. The Luxury Manager (LM) is a key Outside Sales position and drives new business by acquiring consigned items from new clients within an assigned territory. If you’re customer-obsessed and self-motivated to “win” in an in-home appointment based, quota-driven sales environment, this could be the perfect fit!

What You Get To Do Every Day

• Work to convert marketing generated leads into new clients, and self-generate new business by prospecting and activating lapsed leads
• Connect with clients to drive consignment activity through daily outreach and in-home appointments
• Leverage strong client relationships to gain referrals for new business
• Procure consigned goods from clients and ship to ecommerce centers on their behalf
• Outreach daily to leads and clients
• Provide an outstanding client experience
• Review contract with clients
• Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources
• Partner with Consignor Relations team to proactively resolve client issues or concerns
• Regularly spend more than 70% in the field building client relationships and acquiring consigned items
• Other duties as required

What You Bring To The Role

Minimum Requirements

• 3+ years direct sales experience with a proven track record for success in a direct sales role or a quota-carrying retail role
• Ability to quickly build rapport and establish trust and credibility with clients
• Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele
• Self-motivation and drive to achieve results
• Stellar communication skills – both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience
• Proven ability to build lasting relationships with clients and colleagues
• Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment
• Strong organizational and follow-up skills 
• Team-focused mentality with a passion for collaboration
• A solutions-focused mentality with a growth mindset
• Adaptability and openness to change
• Highly coachable with an eagerness to learn
• Must live and regularly meet with clients in person anywhere within assigned territory
• A current, valid driver's license (except in Manhattan, Brooklyn, and Chicago markets)
• Car insurance that meets or exceeds local requirements
• A satisfactory Motor Vehicle Record (MVR)
• Ability to travel more than 70% within designated market
• Ability to lift and move up to 25 lbs

Preferred Requirements

• Experience converting leads to close new business
• Previous experience selling luxury goods and/or services 
• Existing book of clients
• Proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Compensation | Benefits | Perks

• Base salary plus uncapped commission
• $2,000/month commission + additional $500 bonus potential (at target) - top performers earning over $5,000/month
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash | prizes | site credit | stock)
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• Unlimited Discretionary Time Off (DTO) & 9 Paid Holidays

The expected salary range for this role is $60,000 - $65,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus pr