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Client Service Manager - AIFM

Apex Group
Spainfull_timeVerifiedPosted 5 Jun 2025

About the role

<p>FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market.<br/>We invest in our people, enabling you to develop your skills and build on your experience.<br/>If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you.</p>Job Description<p><b>Client Service Manager (f/m/d)</b></p><p><b>Role Location: </b></p><p><b>Valencia (Spain) </b></p><p><b>Department: </b></p><p><b>Client Service Management </b></p><p>Employment Type:</p><p>Permanent</p><p></p><p><b>Description</b></p><p></p><p>FundRock LIS S.A. as part of Apex Group is a successful third-party AIFM headquartered <span><span>in  Luxembourg,</span></span> delivering fund solutions to world renowned investment managers and <span><span>fund  initiators.</span></span> We focus on private equity, real estate, infrastructure and debt asset classes. With more than 100 professionals and over 200 alternative investment funds (AIF) on our platform we are today the leading third-party AIFM in private funds space in <span><span>Luxembourg.  We</span></span> are currently looking for a Client Service Administrator to support our <span><span>Luxembourg  department</span></span> in charge of the Client Service Management for our international client base.  </p><p></p><p><b>Job specification</b></p><ul><li><p>Work together with a Client Service Manager responsible for a portfolio of clients <span><span>to  support</span></span> the daily activities of the funds under <span><span>management;  </span></span></p></li><li><p>Support the Client Service Manager to ensure compliance with internal and external <span><span>processes;  </span></span></p></li><li><p>Monitor compliance with deadlines according to Fund corporate calendar and internal procedures;</p></li><li><p>Report to the Client Service Manager for approaching deadlines and <span><span>ensure  the</span></span> fund <span><span>corporate calendar is</span></span> <span><span>up-to-date;  </span></span></p></li><li><p>Update internal database on clients (static as well as dynamic) data <span><span>by liaising internally with</span></span> counterparties <span><span>to verify and/or</span></span> collect the required information<b>;</b></p></li><li><p>Prepare 1st draft of Operating Memorandum based on latest available template for review  by the Client Service Manager;  </p></li><li><p>Liaise with internal teams to ensure compliance with internal procedures and their <span><span>proper  documentation,</span></span> i.e. populate checklists, AML forms, UBO forms, other fund <span><span>related  reports</span></span> with the support of the Client Service Manager; where needed, resolve with the help of the Client Service Manager issues on missing <span><span>information;  </span></span></p></li><li><p>Ensure all investor subscription documents incl. side letters are saved on client folder;  </p></li><li><p>Prepare 1st draft of investors side letter matrix and report to the Client Service <span><span>Manager  any</span></span> gaps on responsible parties or approaching <span><span>deadline;  </span></span></p></li><li><p><span><span>Where FundRock LIS</span></span> acts as corporate secretary, liaise internally to collect Board pack relevant reports from internal departments. Report to the Client Service Manager in case  of missing data;</p></li><li><p>Prepare cash payment instructions for review and signature by the Client Service Manager; </p></li><li><p>Upload investor reports and target fund documentation to the investor portal; </p></li><li><p>Support the Client Service Management team with any ad hoc requests from clients; </p></li><li><p>Support with ad hoc projects. </p></li></ul><p></p><p><b>Skills Required:</b></p><ul><li><p>Academic degree, preferably in Finance or <span><span>Economics;  </span></span></p></li><li><p>Keen to further develop your practical knowledge of laws and regulations applicable <span><span>to  financial</span></span> services, both within Luxembourg and other <span><span>jurisdictions;  </span></span></p></li><li><p>Strong commercial awareness, analytical and communications skills;  </p></li><li><p>Good working knowledge in MS Office suite;  </p></li><li><p>Fluent in English with excellent written and oral communication skills.  </p></li></ul><p></p><p><b>What you will get in return  </b></p><ul><li><p>A genuinely unique opportunity to be part of an expanding large global <span><span>business;  </span></span></p></li><li><p>A friendly, co-operative and supportive <span><span>environment;  </span></span></p></li><li><p>Training and development <span><span>opportunities.  </span></span></p></li></ul><p>As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcom

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