The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Digital Workplace Agent Experience and Automation Product Manager will be a senior-level trusted advisor and thought-leader, working closely with stakeholders to drive the agent experience and drive automation capabilities. This position will drive the delivery of Support Agent tooling including Service Operations Workspace, ServiceNow Voice, Amazon Connect IVR, the IT Virtual Agent, and more. Evaluate industry trends and standards to explore innovation opportunities critical to Truist’s future technology success. Work closely with developer and engineering resources to deliver best-in-class technology for our teammates and support agents.

Senior-level trusted advisor and thought-leader providing an experienced technology and business perspective in the development of enterprise strategies and Digital enablement. Drive the delivery of enterprise strategies through current and emerging technology capabilities. Evaluate industry trends and perform financial-technology exploration to identify emerging technologies and innovation opportunities critical to Truist's future technology success. Define technology strategies, drive technology choices and make strategic technology decisions/recommendations to increase the overall competitive position of the company. Analyze complex data to help drive the strategy for the products, aiming to reduce the need for teammates to contact the Service Desk and increasing the supporter efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 
1. Evaluate financial-technology and other emerging technology trends in the industry to identify opportunities that warrant consideration and potential investment by the CTO.
2. Stay abreast of business trends to identify existing and emerging enterprise gaps or opportunities; develop strategies to address gaps and take advantage of opportunities.
3. Establish principles, rules, standards and best practices for enterprise technologies, injecting these in the established architecture and project review processes.
4. Support strategic business transformation initiatives (Core Banking transformation, Enterprise Digital Strategy).
5. Develop business cases that effectively represent the business opportunity and the investments (people, funding, time) required to achieve the enterprise value.
6. Effectively communicate technology and business enablement future-state recommendations to a variety of audiences (from Board level/Executive Management to technologists to end-users) such that it engenders buy-in and active support.
7. Establish framework for identifying broad architecture strategies, choices and standards.
8. Identify future Truist transformation needs.
9. Develop and leverage a network of external business partners, academics and technology thought leaders to ensure Truist positioned for the digital future.
10. Collaborate with the broader Truist architecture community and provide input into Information Technology (IT) strategies and Architecture standards.
11. Provide influential leadership that supports insightful decision-making, effectively aligns technology capabilities with business needs.

QUALIFICATIONS
Required Qualifications:
1. Bachelor's degree in Business, Management, or Management Information Systems-related field, or equivalent education and relate