Divisional Director, Patient Education Liaisons - West

Job Title: Divisional Director, Patient Education Liaisons - West
Location: Remote/Field (must live in the region in which they are leading)

About the Job

Across the Rare Diseases our ‘one team, common goals, single mission’ new go-to-market (GTM) approach is leading the way. This new Rare Diseases GTM model highlights the need to reinvent and evolve the PEL role with more accountability, responsibility, and strategic intent than ever before.  

The PEL Division Directors will be required to elevate the performance of their teams, and coach to new skills, knowledge, behaviors and raise the team's contributions in our new play to win elite approach.  Coaching to this elite mindset and performance means the Division Directors will need to demonstrate these same skills. Division Directors will cross-functionally manage and communicate key performance indicators (KPIs) to measure success and impact (reported quarterly).  

The new PELs reporting to the Division Directors will need to: 

• Building expertise for 7 brands, 5 therapeutic areas, engage in account strategy and planning with galaxy and constellation teams (monthly), understanding market conditions that impact the patient journey (i.e. payer, government, Pharma, industry, access), understanding rare competitive products,  advising the cross functional teams on the patient perspective, consider the account direction when making execution decisions, developing skills sets that will allow them to compliantly bring patient insights back to leadership reducing the need for external insights gathering, and engage in launch preparations with insights and expertise .  

The Division Director, Patient Education Liaisons is a key field-based member of the US Rare Diseases PSS organization. This leader is responsible for leading, coaching and developing a high performing team of Patient Education Liaisons (PEL). In this capacity, this role will be responsible for building and overseeing regional business while managing all related Patient Education Liaison functions in a rapidly changing, fast paced environment. This role will promote optimal levels of patient and customer education and support while strategically defining goals and objectives for the Patient Education Liaison division team, aligned to the business objectives.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Effectively lead, mentor, and coach a divisional team of Patient Education Liaisons to ensure their ongoing development, success and foster professional growth.

• Provide regular, constructive feedback, performance evaluations, and individualized coaching to enhance team members' problem-solving, patient interaction, and patient education skills.

• Identify team members’ strengths and areas for growth, supporting personalized development plans to build skills and expertise.

• Consistently assess direct reports performance against established metrics, KPIs and objectives to drive employee growth and development through coaching. Deliver timely performance evaluations and provide consistent constructive feedback to support continuous improvement.

• Foster an environment of continuous learning and professional growth through regular training sessions, workshops, and one-on-one coaching.

• Actively support and guide team members through complex patient cases, providing strategic direction and troubleshooting when needed.

• Cultivate a positive team environment that encourages collaboration, accountability, and continuous improvement.

• Analyze market trends, identify educational opportunities, and develop strategies that align with business strategy and goals.

• Utilize in-depth knowledge of the healthcare landscape, including competitors, industry