Operational Strategy and Delivery Lead Internal Medicine and Neuroscience

TFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions.

Join Our Team as a Operational Strategy and Delivery Lead Internal Medicine and Neuroscience - home based in Germany, Poland, Netherlands or Denmark.

About this role

As part of our CDS Internal Medicine and Neuroscience team you will working alongside passionate and innovative professionals to ensure our customers achieve their goals.

The Operational Strategy and Delivery Lead has a key role in securing new business awards and ensuring those projects are delivered to the highest level of client satisfaction for the assigned TFS CDS Business Unit. The Operational Strategy and Delivery Lead needs extensive knowledge and experience in how to design an operational solution to achieve study objectives and develop a level of credibility with clients to give them assurance that ideas and methodological approaches have a high chance of success as well as receive the required level of oversight to meet their objectives. The position works with service functions across the company to ensure that projects are successfully executed. The goal of the Operational Strategy and Delivery Lead is to achieve sustainable growth in the assigned Business Unit research, ensure a high level of customer satisfaction and provide support and guidance to drive operational excellence across the specific Business Unit portfolio of projects.

Key Responsibilities: 

Business Development and Customer Relations

• Support the Head of the assigned Business Unit (BU) in defining and implementing strategies that will offer competitive advantage and drive business growth over time

• Develop strong relations with clients’ key decision makers by leveraging knowledge and expertise to drive repeat business

• Partner with Business Development, Project Leaders and functional teams to develop client relations and ensure high customer satisfaction

• Support the Business and Contracts team in developing competitive flexible costing approaches for the BU projects

• Lead, review and approve proposals offering high quality content, value driven outcomes, efficient operations and competitive costing

• Participate and contribute to capability- and bid defense meetings with clients 

Studies Strategy and Delivery

• Participate in proposal and budget development for new opportunities

• Lead bid defense preparations in partnership with Business Development and Senior Operations staff

• Participate in and /or lead global process improvement initiatives

• Act as a key relationship manager for assigned customers

• Responsible for all the assigned BU projects across the portfolio and actively develop and be seen as the first point of escalation to resolve both project management and client issues

• Responsible to coordinate and lead creative project solutions, leveraging expertise, operational capabilities and technologies to ensure client needs are addressed

• Responsible to provide oversight, support and guidance to Project Managers across the portfolio and ensure efficient project execution

• Support development of new, competitive, operational methodology for the assigned BU research and provide training to operational leadership and business development

• Responsible to actively lead and implement efficiency- and optimization efforts with project management to maximize margins

• Responsible for maintaining profitability across the portfolio and to provide reliable assumptions of business growth across client portfolio

• Manage the oversight of execution and conduct of clinical studies assigned to the project managers reporting into Director, Project Management

• Provide pro-active guidance and direction to assigned staff around project planning, project execution, project review, risk mitigation, problem solving and customer management to assist in service delivery and professional development

• Line management of assigned staff within Project Management

• Participate in Recruitment and induction of new staff