(VF-JA) Fraud & Investigation Lead

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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The VST Fraud & Investigation Manager is responsible for managing Internal Investigations in VST and driving the implementation of Vodafone’s Fraud Management Strategy. The role focuses on conducting internal investigations related to VST businesses and employees, as well as acting as the main Speak Up single point of contact for local stakeholders, in line with the Internal Investigations Policy and Standard. Additionally, the role holder will be primarily responsible for identifying, evaluating, and mitigating fraud risks within business processes, products, and services, in alignment with the Fraud Management Framework and Vodafone Fraud Policy.

Act as the main Fraud and Investigations expert in VST and support local stakeholders through the following responsibilities:

Investigations

• Act as Security and Forensic expert, collecting, securing, and preserving evidence related to internal investigation cases.
• Carry out and lead investigations as required by the Group Senior Investigation Manager.
• Advise the Group Senior Investigation Manager on the steps necessary to investigate cases of alleged wrongdoing.
• Prepare and maintain detailed and accurate reports, records, and KPIs for all investigations performed.
• Ensure all Speak Ups received locally are escalated to the Group Speak Up Committee.
• Provide advice and consultancy on investigations, as required.

Fraud

• Fraud Risk Assessments (FRAs):
• Conduct FRAs within VST as required by the Group Senior Fraud Manager for Group Entities.
• Develop and maintain a FRA plan by identifying fraud-vulnerable processes, products, and services, and align priorities with business owners.
• Execute detailed FRAs in line with policy requirements, delivering actionable recommendations.
• Track and monitor FRA actions to ensure timely closure or acceptable residual risk.
• Fraud Risk in New Processes, Products and Services:
• Evaluate fraud vulnerabilities in new offerings.
• Ensure fraud gaps are addressed pre-launch, and that monitoring is in place post-launch.
• Awareness & Training, and Professional Development:
• Design and deliver targeted fraud awareness and training initiatives across VST, tailored to different stakeholder groups.
• Pursue continuous professional development to stay current with evolving fraud trends, investigative techniques, and regulatory expectations. Apply this knowledge proactively to enhance the quality of training, improve stakeholder engagement, and strengthen the overall fraud risk management framework.
• Support the wider Group Corporate Security Team. Serve as a strategic link between VST and Group Corporate Security by aligning fraud and investigation efforts, sharing insights, and contributing to cross-functional risk and compliance initiatives.

Who you are

• Experienced in fraud risk management, investigations, internal controls, audit, compliance, or related assurance functions—particularly in evaluating controls, identifying vulnerabilities, and managing investigative processes. Extensive experience (minimum 5 years) in fraud management and/or investigations is highly valued.
• Strong relationship-building skills with the ability to collaborate across departments and demonstrate influencing and negotiation capabilities.
• Skilled in conducting investigations and producing high-quality, detailed reports.
• Proven leadership capabilities and the ability to deliver in fast-paced, high-growth, and uncertain environments.
• Experience in designing and/or delivering training, awareness initiatives, or internal communications related to business risks.
• Analytical mindset with strong influencing skills, capable of critically assessing information, identifying root causes, and developing logical, risk-based solutions.
• Excellent written and verbal communication skills, capable of conveying complex information clearly to diverse audiences.
• Broad understanding of mobile and fixed telephony networks and associated services; familiarity with Vodafone’s business model, products, and services is a plus.
• Proficient in Microsoft Office and data analysis tools.

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