Payroll and Tax Lead - Multi-State

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

Provides operational leadership for payroll and employment tax processing. Responsible for individual and team members’ ongoing execution and continuous improvement of service delivery, ensuring all payroll and employment tax transactional services are provided within agreed SLAs.

The Contributions You'll Make:

• Responsible for day-to-day operational leadership of the payroll and employment tax service delivery, ensuring timely, accurate and responsive service. Work with payroll team members to correct any errors in a timely manner and compliant federal and state regulations.
• Coach, mentor and advise team members on payroll and tax process and procedures. Train payroll team members on tax related matters, new policies and procedures. Provide continuous feedback to peers, management and internal and external partners about trends and opportunities for improvement.
• Independently counsels Executives and employees on complex payroll and tax matters.,
• Monitor employment tax data integrity between Workday, co-source, and equity vendors. Provide options and recommendations to department management on payroll and tax legislation changes. Monitor and manage day-to-day performance for outsourced payroll and tax co-source vendor ensuring adherence with defined service level agreements.
• Research and resolve complex pay and tax issues, i.e., vesting/taxation of deferred compensation and equity, multistate withholding calculations, etc.
• Subject matter expert on payroll and employment tax advising on strategic issues, new initiatives and complex projects. Coordinates team involvement, aligning members capabilities and skills. Leads testing plan of new system implementations, updates and annual events, i.e., year end cycle, annual enrollment, annual compensation/equity vesting cycle.
• Functional area expert utilizing knowledge of interrelated departments and processes. Analyzes trends to improve service delivery and identify improvement opportunities. Presents to department management, including implementation options and recommendations.
• Define approach for maintaining and improving procedural documentation.
• Maintain effective working relationships with all management levels, within and outside HR Operations.
• Performs other duties and special projects or responsibilities as assigned.

Minimum Knowledge & Experience:

• 8 – 10+ years of payroll and employment tax experience.
• 5+ years of complex multistate payroll and tax experience.
• Equity payroll experience preferred.
• CPP designation preferred.
• Superior proficiency in Workday for complex payroll operational processes.
• Superior judgement when dealing with highly confidential information.
• Strong interpersonal, communication and project management skills. Excellent verbal and written communication skills
• Superior organizational skills, flexibility, and the ability to multitask, including assisting team members with prioritization in absence of management. Ability to facilitate meetings independently
• Superior analytical skills including ability to independently formulate recommendations based on metrics
• Proven experience with leading training and documentation development and delivery
• Ability and personal confidence to influence and diplomatically lead others, including stakeholders at the executive level
• Mastery of Microsoft Office, particularly PowerPoint, Word, and E