Join Our Team at Gainsight

Who We Are

Gainsight is not just a software company – we’re the driving force behind the Customer Success movement. Our innovative platform helps businesses keep their customers happy and successful, fueling growth and loyalty. We proudly serve hundreds of companies worldwide and have earned our reputation as “The Customer Success Company.” Our people-first approach has even been recognized on the big stage – we clinched the #1 Best Place to Work on Glassdoor in 2023. Simply put, we believe businesses can win by putting people first, and we prove it every day.

IT Project Manager

Summary

We are seeking a highly motivated and skilled IT Project Manager to join our IT Project Management Office (ITPMO). In this role, you will play a key role in supporting and delivering various SaaS IT projects, ensuring they are completed on time, within scope, and within budget. This is an exciting opportunity for someone who thrives in a fast-paced, collaborative, and dynamic environment and enjoys working cross-functionally with teams such as IT, product development, operations, Finance, HR, and other lines of business as needed.

The ideal candidate brings strong skills in project planning and execution, stakeholder management, and risk mitigation, along with proficiency in modern project management tools like Monday.com, Smartsheets, and Innovation Automation and AI-based applications. If you are passionate about driving IT initiatives that deliver measurable business value and align with our Human-First philosophy, we encourage you to apply.

Key Responsibilities:

• Lead the planning, execution, and delivery of SaaS IT projects, ensuring alignment with Gainsight’s organizational goals and Human-First values.

• Collaborate with cross-functional teams, including IT, product development, operations, Finance, HR, and other lines of business as needed, to define project scope, objectives, and deliverables.

• Develop and maintain detailed project plans, timelines, and budgets using tools like Monday.com and Smartsheets.

• Leverage Innovation Automation and AI-based applications to optimize project workflows, improve efficiency, and drive innovation.

• Identify, assess, and mitigate project risks and issues, ensuring timely resolution.

• Communicate project status, updates, and outcomes to stakeholders at all levels.

• Foster a collaborative and productive team environment, ensuring effective communication and accountability.

• Ensure adherence to ITPMO standards, processes, and best practices.

• Continuously evaluate and improve project management methodologies and tools.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

Key Performance Indicators (KPIs)

Success in this role will be measured by outcomes such as:

• On-Time Delivery: Ensure 90%+ of projects are delivered on or before the agreed deadlines.

• Budget Compliance: Complete 95%+ of projects within the approved budget.

• Stakeholder Satisfaction: Achieve an average stakeholder satisfaction score of 4.5/5 or higher.

• Risk Management: Identify and mitigate 100% of critical risks before they impact project outcomes.

• Scope Accuracy: Deliver 95%+ of projects within the defined scope, with minimal deviations.

• Resource Utilization: Optimize resource allocation to ensure effective and efficient use of team members and tools.

• Communication Effectiveness: Ensure timely, transparent, and clear communication with all stakeholders.

• Process Improvement: Implement process enhancements annually to improve project delivery efficiency.

• Return on Investment (ROI): Deliver projects that achieve measurable business value and positive ROI.

Qualifications:

• 5+ years of experience in IT project management or a Bachelor’s degree in Information Technology, Business Administration, or a related field.

• Proven experience as an IT Project Manager, preferably in SaaS environments.

• Strong skills in project planning and execution, s