Client Services Representative

 

 

 

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

 

YOUR TASKS

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Communicate with customers on order status and expected delivery dates.
• Coordinate return shipments (e.g., create return labels).
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Work closely with operations to ensure program requirements are met.
• Participate in business reviews with the customer.
• Continuous involvement and support with departmental process improvements
• Abide by all company safety and hygiene regulations
• Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment
• This job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.

 

YOUR PROFILE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least two years of Customer Service Experience 
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required 
• High School Diploma or equivalent
• Must display initiative and flexibility to work in a fast-paced, changing environment

Preferred Qualifications / Skills: 

• College degree
• Microsoft Office experience in PowerPoint and Power BI
• 3PL, Supply Chain, Logistics or similar experience preferred
• Ecommerce experience preferred
• SAP knowledge
• Project management experience
• Strong organizational skills
• Solid analytical ability
• Strong verbal and written communication skills
• Effective management of time and multi-tasking
• Ability to work indep