Global HR ServiceNow Leader

Global HR ServiceNow Leader

Job Description

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. At Kimberly-Clark, you’ll be part of the best teams committed to driving innovation and growth. It starts with YOU.

In this role, you will:

Responsible for setting the strategic direction and vision for a specific ServiceNow product or platform, ensuring successful ServiceNow adoption within the organization. Responsible for defining and prioritizing the development and implementation of ServiceNow solutions to meet business needs. The lead acts as a bridge between stakeholders and the development team, ensuring that requirements are well-defined and aligned to business objectives. Key responsibilities include managing product backlog, refining user stories, and collaborating with teams to enhance platform capabilities.

• Defining and Prioritizing the Product Backlog: - This involves working with stakeholders to understand their needs and translating them into actionable user stories and tasks for the development team.
• Ensuring Alignment with Business Objectives - The Product Owner ensures that all platform development is focused on achieving the organization's strategic goals and delivering measurable value.
• Managing the Product Backlog - This includes refining user stories, prioritizing tasks, and ensuring that the backlog is well-managed and up-to-date.
• Acting as the Voice of the Customer - The Product Owner represents the needs and perspectives of users throughout the development lifecycle.
• Collaborating with Development Teams - They work closely with developers, architects, and other stakeholders to ensure that the platform is developed and implemented effectively.
• Driving Strategic Vision and Maximizing Platform Value - The Product Owner helps define the long-term vision for the platform and ensures that it is utilized to its full potential.
• Ensuring Successful Adoption - They play a key role in driving the adoption of new features and functionalities within the organization. 
• Focus on Process - Focus on establishing and improving the product development processes and organization to ensure efficiency and effectiveness. 
• Adds Technical Depth to product development - Contribute to review and assess technical feasibility of product enhancements and technical decision making.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark; you just need to log on!

Led by Purpose. Driven by You.

About You

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Who you are?

• Relevant bachelor’s degree with 8+ years’ experience.
• Must have experience implementing and optimizing operational processes on the ServiceNow platform or similar platforms.
• Must have experience developing operational protocols and processes to optimize the ServiceNow or similar SaaS platform.
• Specialized expertise in ServiceNow and its various modules, particularly Human Resources (HR) . 
• Strong communication, collaboration, and problem-solving skills.
• Understanding of business processes and how they can be optimized usi