Enterprise Account Manager

Description

Almost every single thing that you eat, wear, or use (yes, even the screen you’re reading this on) is imported. Freight quite literally moves the world. And we’re helping it move even better.

Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.

About the Role

We're looking for an Enterprise Account Manager to, well, empower our Freightos Enterprise Solutions customers. The ideal candidate will have both the aptitude and passion to master freight jujitsu, understanding what we do, the tech that makes it happen, our weird obsession with freight puns, and our competitive advantages. And then they'll take that understanding to bring success to even more of the world’s largest enterprise BCOs. The role will report to the VP Commercial, Enterprise Shippers, which makes it even more exciting.

You’ll manage the portfolio of Freightos Enterprise Solutions customers, keeping them happier than a Pharrelll Williams (and he’s happy). The role requires a blended skill set like: customer-tailored strategies, relationship, phenomenal customer life-cycle management and the ability to advise on data-driven freight solutions. Farming instincts and the ability to sniff out new revenue opportunities in the accounts you manage will take you to the next level!

Responsibilities

• Build up a strong network, connecting with customers, while juggling internal relationships with product management, R&D, support, sales, and marketing teams to demonstrate the value of Freightos and, in turn, help Freightos Enterprise customers. 
• Establish a framework for prioritizing customer engagement...and then make it happen.
• Keep our CRM systems and practices up-to-date 
• Be on the lookout for how to increase adoption of our digital products, looking for expansion opportunities, and picking up on the details and data points that indicate that your accounts need attention - and you convert those points into agreed action plans that will lead to better adoption, rock star level support & more revenue.
• Protect the revenue from your accounts by reducing risks of churn and coordinating with different departments to ensure that our accounts remain our accounts.
• The quality and reliability of our Enterprise Products is key and you’ll coordinate with the Product Team around the world to help drive adoption with our global accounts, along with coordinating approaches with regional & global management to ensure a recipe for success with greater booking market share amongst the accounts you manage.
• Forge strategic relationships with customers, starting as an account manager and ideally becoming a person they’d be hoping to take out for a business lunch. You might find yourself building relationships until you’re asked to be their kids’ godparents.
• Help create a stellar customer experience, unifying Sales, Support, Product, and others.
• Think of creative solutions for engaging customers who are so outside the box.

Requirements

About You 

Basic requirements

• Fluent English speaker and writer - from the friendly chat to the C-level meetings lingo.
• 3–5 years of experience in enterprise account management, sponsor and decision-maker relationships with BCOs and Fortune1000 enterprises or providing logitech software solutions in shipping/SCM/logistics services. 
• Understanding and experience in international freight (ocean, air, multimodal). Related industry skills (freight, logistics, transportation, supply chain) are a plus.
• Proven track record of building business relationships with mid/senior level executives on the customer side.
• Ability to grow an account, pinpoint where real issues are, and where creative solutions can be found.
• Willingness & ability to jump on a plane or car and sit down face-to-face with a customer for regular check-ups, issue resolution, expansion planning, etc.
• Comfortable working in a cross-department role, requiring regular interactions with various stakeholders within the company. 
• Hold the vision of broader company goals, und