Jobs and Careers

Residential Account Manager

IICRC

Sparks Glencoe, MD, US, United Statesfull_timeVerifiedPosted 3 Aug 2026

💰 $60,000/yr($55,000/yr – $60,000/yr)

About the role

Responsive recruiter

Guide Homeowners Through Restoration with Confidence

When disaster strikes, homeowners need more than a contractor—they need a trusted advisor.

At SERVPRO Team Wall, our Residential Account Managers serve as the primary point of contact for customers throughout their restoration journey. From delivering estimates and explaining the process to coordinating with production teams and ensuring an exceptional customer experience, you'll help families navigate one of the most stressful events of their lives.

This is an ideal opportunity for someone who enjoys relationship building, problem solving, project coordination, and helping customers make informed decisions.

Commission: $55,000-$60,000 base plus commission!

What You'll Do

Manage residential restoration and reconstruction opportunities from estimate through project completion
Deliver and explain estimates to homeowners
Follow up with customers and help convert opportunities into sold projects
Coordinate with operations, estimating, construction, insurance adjusters, and accounting
Provide proactive project updates and exceptional customer communication
Resolve issues quickly while advocating for both the customer and the company
Maintain accurate documentation within company systems
Build long-term relationships that create outstanding customer experiences

What We're Looking For

We're looking for someone who is:

An exceptional communicator
Highly organized and detail-oriented
Customer-focused and relationship-driven
Solution-oriented and proactive
Able to manage multiple priorities in a fast-paced environment
Professional, accountable, and dependable

Preferred Experience

Experience in one or more of the following is preferred:

Restoration
Residential construction
Insurance claims
Property management
Account management
Customer success
Project coordination
Home improvement or consultative sales

Experience with restoration or Xactimate is a plus, but we are willing to train the right candidate.

Why Join SERVPRO Team Wall?

Competitive compensation plus performance incentives
Career growth opportunities
Ongoing professional development
Collaborative, team-first culture
Opportunity to make a meaningful impact on customers during difficult times

If you enjoy helping people, building relationships, and seeing projects through to successful completion, we'd love to hear from you.

Apply today and help homeowners restore more than their property—you'll help restore their peace of mind.

Company Benefits:

401k +matching
Medical/Dental/Vision
Generous PTO policy
Training & Development

Compensation: $55,000.00 - $60,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.