Delivery Executive - Hospital Patient Financial Services (PFS)

Job Family:

PFS General

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:

Working under the general direction of the Senior Vice President of Operations and/or the Account Executive (AE), the Delivery Executive, Hospital Patient Financial Services (PFS) Operations, serves as the primary liaison between the Hospital PFS Operations Delivery teams and his/her assigned Client for all PFS related aspects of the Revenue Cycle. This position will be responsible for the proactive oversight of the Revenue Cycle process and maintain a successful client relationship and client strategies. In addition, this position will develop a deep understanding of the Client’s Revenue Cycle to ensure KPI’s and quality measures are met at both their assigned location and at Service Center(s). This position will also supervise assigned Revenue Cycle Leaders at Service Center(s) and/or Client Site. The Delivery Executive, Hospital PFS Operations will monitor compliance with State and Federal laws and guidelines. This position will proactively identify opportunities for revenue cycle improvement initiatives and partner with the AE and Client leadership to develop and execute these plans. The Delivery Executive, Hospital PFS Operations will possess both technical and business skills to recommend, engage and manage their client’s strategic initiatives. The Delivery Executive, Hospital PFS Operations will serve as the assigned client relationship executive and work with the both the US and India based delivery teams to ensure optimal results. 

Strategy and Business Development:

• Spearhead the development, communication and implementation of effective client delivery strategies, programs and processes.

• Help maintain the key strategic client and partner relationships including partnering and strategically guiding the actual delivery of the BPO and Extended Business Office solutions to the client which is an Operations function.

• Create and implement standard playbooks for all clients consistent with standard operational procedures and SOP’s allowing for consistent performance of all revenue cycle metrics and KPI’s.

• Collaborate with the Senior Management Team to develop and implement plans for the infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the Company in the Hospital Revenue Cycle Operations arena

• Oversight of Division Business Planning and creation of Strategic Initiatives for the Company.

• Take on special projects and assignments where necessary.

Leadership and Continuous Improvement:

• Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.

• Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for revenue cycle activities.

• Continually seeks ways and means for improving the delivery and support of Hospital PFS Operations activities and programs.

• Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.

• Understands the job functions of all Hospital Revenue Cycle personnel, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions. 

Operations:

• Develops and implements policies and procedures related to all aspects of the PFS Revenue Cycle Operations

• Monitors and researches regulatory changes and proposes actions to respond to changing legislation/regulations.

• Evaluates and directs efforts of Consultants and Analysts to improve clients’ Revenue Cycle initiatives.

• Assists in on-site operational reviews of various Revenue Cycle processes at clients’ sites and publishes recommended action plans/proposals in consultation with client CFO.

• Develops and utilizes monitoring and reporting techniques and systems.

Client Responsibility:

• The Delivery Executive may represent the firm with clients, investors, and