Motor Vehicle - Branch Office Manager

Location: Lewiston,Maine,United States

Job Class Code: 7330
Grade: 24
Salary: $54,579-$77,459
Opening: July 9, 2024

Closing: July 23, 2024

Are you a highly energetic and motivating individual who can adapt and manage change on a team? Are you prepared to lead and develop an amazing group of customer service representatives? If you thrive on quality and contributing to the safety of the roads in Maine, we want you on our team!! 

Apply Now, we offer superior benefits (highlighted below) including: 13 paid holidays, 12 sick days and 3+ weeks’ vacation to start! 

The Department of the Secretary of State, Bureau of Motor Vehicles is seeking candidates for the position of MV Branch Office Manager, located in Lewiston, ME. This position is responsible for the day to day management of the work processes within the branch. This position is responsible for interviewing, selection of candidates, staff training and completion of performance evaluations of subordinate staff. The position is required to work Monday - Friday, 8:00 am - 5:00 pm.

If you are a self-reliant individual with integrity, solid work ethic, and strong leadership skills, records management, computer and business math skills, we want to hear from you!

In this role you will: 

• Manage the branch office in planning and directing the work of local office staff. 
• Interview and select applicants for vacant positions.
• Develop and train staff in all aspects of branch services.
• Hold regular development meetings and complete annual staff performance evaluations.
• Ensure staff work schedules support efficient office operations and provide timely service to customers.   
• Ensure the work of staff is properly completed and consistent with BMV policies, processes, and procedures, and that money collected in the branch is properly accounted for and deposited. 
• Also, provide local facilities management and serve as the informational liaison between the branch office staff and other BMV staff.  

To be successful you will need:

• Knowledge of applicable laws, rules, regulations, policies, and procedures.
• Knowledge of Title 29A, Maine Motor Vehicle laws rules, and regulations as they pertain to motor vehicle registrations and operator licensing.
• Knowledge of supervisory methods and techniques.
• Knowledge of training methods, practices, and techniques.
• Ability to supervise subordinate personnel.
• Ability to interpret, apply and explain statutory requirements, rules, and regulations.
• Ability to establish and maintain effective public relations.
• Ability to prepare accurate reports of office receipts, inventory, and activities.
• Ability to communicate effectively in oral and written form and adapt to communication styles of others.
• Ability to use applicable computer programs, including Microsoft Office products.

Minimum Qualifications:

• A six (6) year combination of education, training, and/or experience in business or public administration; and
• At least one (1) year of experience in business management, accounting, personnel management, motor vehicle law and regulations, or related field.
• Equivalent work experience may be substituted for the educational requirement on a year-for-year basis. 
• In addition, the successful candidate must pass a National Criminal Background Check, including fingerprinting

For more information or questions, please contact: Jennifer Wilson or call (207) 624-9012.

Why join our team?

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the

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