Customer Service Specialist - Start Date: 5/19/2025

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for Customer Service Specialists in our Call Center to join our ever-evolving Customer Experience team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Customer Service Specialists work at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

What you’ll own

You will provide customer support to merchants within our Call Center support team, via phone and email, while handling a high volume of inquiries related to Worldpay products and services. Your responsibilities include identifying the root cause of issues, utilizing tools and resources to resolve them, and tracking and documenting inbound support requests with accurate notations. Additionally, you will ensure adherence to quality standards, schedules, and average handle times.

• Your training will be onsite Monday thru Friday 8am-5:30pm for 11-weeks
• You will work a hybrid schedule; onsite 2 days per week 
• You will address a high-volume contact center responsible for omni-channel servicing via voice, email, and chat. 
• You will closely follow step-by-step troubleshooting procedures for point-of-sale or stand-alone equipment. 
• You will proficiently utilize multiple computer applications to properly service merchant requests. 
• You will be proactively identifying merchant’s needs utilizing available resources. 

Where you’ll own it

You’ll own it in the Cincinnati, OH Office (hybrid position). 

• Training Schedule: (Required Onsite) -11 Weeks - 8:00am - 5:30pm
• Shift Information (Hybrid after completion of training): Morning Shift: Starts between 8:00 AM and 10:00 AM (8 hr shift), Late Shift 10:00 AM -11:30 AM (8 hr shift)

What you'll bring

• Payments processing or call center environment experience
• Ability to remain composed and customer focused at all times  
• Ability to articulate actions taken & properly set expectations for servicing resolution 
• Working knowledge of PC/laptop and Microsoft Office applications – focused on Teams and Outlook, Salesforce 
• Ability to prioritize and manage time effectively 
• Ability to effectively communicate – both written and verbal
• Comprehension of various communication types, i.e., phone line, ethernet, Wi-Fi, Bluetooth

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you. To find out more about working with us, find us on LinkedIn.

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genet