Service Change Analyst

Who are we:

In 2019, our founders were working as engineers solving complex cross domain problems within government organisations

TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.

 

Details

Salary: £50,000 to £60,000 

Location: Hybrid working, with occasional visits to customer sites near North Bristol and Hereford. 

Security Clearance: Must be eligible for DV clearance 

  

Who are we  

In 2019, our founders were working as engineers solving complex cross domain problems within government organisations. 

TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. 

 

About the role 

TwinStream is seeking a highly motivated and skilled Service Change Analyst to join our Service Delivery Team. The successful candidate will play a crucial role in onboarding new use cases into our existing Agile Software project, while also ensuring alignment with the customer’s Service Architecture. 

  

Responsibilities 

• Work closely with our Technical and Solution Architects to enable the successful integration of new use cases into multiple Agile Software projects. 

• Support the efficient and effective onboarding of new use cases across multiple TwinStream projects, providing regular reports and analysis to both the TwinStream Service Manager and customer stakeholders directly. 

• Maintain, update and report on Change backlogs using Jira. 

• Support the Service Manager in the execution of service change activities and maintaining service documentation. 

• Maintain a whole-lifecycle situational awareness view of the change pipeline from discovery phase to retirement. 

• Stakeholder Communication: Act as a point of contact for internal & external stakeholders, engaging with customer change processes where required and providing updates on service changes and addressing any concerns or issues that arise. 

  

Key Skills 

• Experience in project management and service delivery, with a focus on service change. 

• Experience with Agile Software Projects: Demonstrate experience in onboarding and integrating new use cases into Agile Software projects. 

• Stakeholder Management: Excellent communication and interpersonal skills, with the ability to engage with technical teams and customer representatives effectively. 

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex service change scenarios. 

• Experience with Atlassian toolsets (Jira, Confluence). 

 

Desirable Skills 

• Experience in Government Projects: Previous experience working on UK government projects is highly desirable. 

• Technical Background: A technical background with an understanding of software development and architecture. 

• Understanding of ITIL principles and experience working with ITIL Service Architecture. 

• Relevant Certifications: Certifications in Agile methodologies, ITIL, or project management. 

   

There are many great reasons to join our team! 

  

Pension Plan 

Secure your future with our competitive pension plan that offers an 8% employer contribution.