Customer Service Representative (Healthcare) - Remote

Job Title:

Customer Service Representative (Healthcare) - Remote

Job Description

The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. In this position you represent one our leading healthcare clients assisting members with their insurance related needs. Examples include: Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices. All while providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally. Benefits available to eligible U.S. employees in this role include: The base salary range for this position is $15.00 an hour, plus incentives that align with individual and company performance. (pay rate will not be below applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

 

A NEW CAREER POWERED BY YOU

 

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

 

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

 

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

 

WHAT YOU WILL DO IN THIS ROLE

 

As a Customer Service Representative (Remote) working from home, you will:

• Provide inbound customer support. 
• Help customers resolve technical issues.
• Assist in correcting or adjusting healthcare related concerns.
• Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.