Senior Project Manager - Revenue

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The Department of Revenue’s mission is timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes the billing and collection of water and sewer charges.  The Department of Revenue Water Revenue Division provides all billing and collection functions for water and sewer charges. The collection efforts ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities. The Department of Revenue is seeking a Project Manager to support the customer information system (CIS) modernization effort. 

The Senior Project Manager will report to the Director of Operations within Water Revenue Bureau and will work closely with the steering committee, vendor(s), subject matter experts, and other stakeholders to facilitate the replacement of the legacy water billing solution with a modernized customer information system (CIS). The Project Manager will lead the effort through planning, procurement, and implementation of the selected solution, playing a critical role in the success of the project by ensuring that it is completed on time, within budget, and to the required quality standards. 

The successful candidate will: 

• Develop, clarify, and manage the scope of the project and achieve targeted outcomes in collaboration with the steering committee and other stakeholders (i.e., develop work plans to document the legacy water billing system and identify the requirements for a new CIS application, analyze the business impact and change management approach for the new system) 
• Ensure project requirements are achieved in a timely fashion and within budget guidelines 
• Create and maintain full-scale project plans, progress reports, requirements documentation, presentations, and associated communication documents 
• Plan and schedule project timelines and milestones using appropriate tools, tracking project milestones and deliverables, and estimate the resources and participants needed to achieve project goals 
• Control changes in project scope, identify potential risks, manage risk factors, and devise contingency plans 
• Manage communication with project stakeholders, reporting on progress, and engaging them in decision-making processes as appropriate 
• Ensure compatibility and consistency with existing architectural and enterprise standards, working closely with the Office of Innovation and Technology (OIT) 
• Assemble project team, identify needed resources, assign responsibilities, and develop timeframes to facilitate successful completion of project activities and deliverables 
• Lead the procureme