Regional Operations Director II - Columbus, OH

 Position Title: Regional Operations Director - Columbus, OH 

Salary: $110,000.00 - $125,000.00

Other Forms of Compensation: Performance Bonus 

Pay Grade: 16 

 

 

Think Fresh! Lead with Excellence!

An industry leading hospitality food service group, Strategic Dining Services is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Strategic’s commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias, and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best. Come and join our award-winning team!

 

The Regional Director of Operations oversees a designated region, focusing on delivering exceptional dining and hospitality experiences, ensuring client and resident satisfaction, and maintaining financial success.

 

Responsibilities include customizing programs, conducting on-site visits, collaborating with clients, and ensuring guest satisfaction.

Financial management involves budgeting, financial report monitoring, and active participation in sales and marketing initiatives.

Team building and management are central, with recruitment, training, and an open-door policy for feedback.

 

We are hiring immediately for a Regional Director of Operations position.

• 75% travel
• Manage accounts in Ohio
• Track record of ensuring high-quality services, financial success, and client satisfaction within the region while providing strong leadership.
• Experience in multi-unit management in contract food services, required
• While not mandatory, culinary experience is a big plus, as it contributes to our commitment to excellence.
• Is proficient in Compass Group systems like OMS, MUS, efinance, and myorders, ensuring seamless operations, not required but preferred
• Excels in written and verbal communication with internal teams and external partners.
• Demonstrates exceptional leadership, training skills, and the ability to influence effectively.
• Is adept at cultivating strong relationships, influencing and inspiring teams.
• Embodies a hands-on leadership style, believing that building robust relationships leads to success.

 

Job Summary:

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to culinary, hospitality and service leadership teams. This role requires a strong background in food production and service management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.

Account Management & Client Relations:

• Balance company/community goals and regulatory agency requirements with individual client objectives to create a customized program that meets resident needs.
• Schedule regular on-site, hands-on visits to coach, train, and follow-up on assigned goals.
• Send a site-visit summary to the Executive Director, Chef, Dining Service Director, and applicable corporate team members.
• Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
• Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned location, to demonstrate the company’s team approach and commitment to the community.
• Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
• Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
• Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
• Review resident surveys for servi