Senior Analyst - ATC

Qualifications

• 5+ years of business analyst or consulting experience.
• Demonstrated experience in Agile software development environments.
• Strong analytical, critical thinking, and problem-solving abilities.
• Experience in testing, QA, and root cause analysis of issues.
• Comfortable working across different platforms: websites, mobile apps, backend APIs, and SQL.
• Excellent written and verbal communication skills, with the ability to present to
  Stakeholders and facilitate working sessions
• Customer-focused mindset. 
• Ability to build effective stakeholder partnerships.  
• Data-literate - able to pull, analyze, and communicate metrics and usage data to support decisions.

Preferred

• Experience supporting multiple product areas or teams simultaneously.
• Familiarity with project and work management tools such as Shortcut, Jira, or similar.
• Experience with ServiceNow or comparable ticket management systems.
  Exposure to web applications, CMS tools, mobile apps, or enterprise SaaS products.
• Proven track record of independently managing a product area or workstream end to end.

Who You Are

The right person for this role is confident, self-managed, and does not wait to be told there is a problem. Beyond the qualifications, we are looking for someone who is:

• A problem solver who takes ownership and sees things through.
• Efficient and organized - you prioritize well and rarely need to be chased down
• Intellectually curious - you pick up new domains quickly and enjoy learning how things work.
• A critical thinker who asks why, looks for patterns, and connects dots others miss.
• Analytically minded - comfortable with data and able to use it to tell a story and drive decisions.
• A strong communicator with great soft skills - you build relationships easily and know how to read a room.
• A go-getter who looks for opportunities to add value beyond what is assigned.
  

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $90,500 to $113,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

Qualifications

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our i