Customer Spares Business Analyst | Aftermarket & Sustainment

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.
We’re seeking a driven customer spares business analyst with aerospace industry experience to define spare consumption needs and support operational spares logistics. The ideal candidate will be a self-starter who is passionate about the internal and external customer experience and dedicated to providing processes and tools that seamlessly integrate their operational experience with our products. The customer spares business analyst will support internal and external customer flight operations and integrate closely with Supply Chain Purchasing, Planning and Logistics to document spares  planning and consumption in support of spares forecasting, to include parts, consumables, tooling and equipment.
An ideal candidate will have great communication skills, honed problem solving chops, and a collaborative attitude. This role involves working closely with other team members, ranging from traditional Supply Chain roles to internal and external customers, including Flight Operations and Growth team members.

How you will contribute to revolutionizing electric aviation:

• Serve as an initial customer support representative (CSR) to BETA’s flight test and flight ops teams, as well as any external customers / aircraft operators. While the customer spares business analyst will effectively serve as BETA’s first CSR, this role could evolve into a customer technical support role, an activation role, or a parts role. Initially, it will be a hybrid of all 3 of these pre-Type Certification.
• Drive definition of Flight Test,  Flight Ops and pre-Type Certification spare demand processes (Jira, Sales Orders, etc.)
• Submit, manage and report on spare requests, as well as planning and packing for deployments and demonstrations
• Document and trend spare consumption against previous forecast data, current order book, and future sales pipeline to inform recommended packing lists, kits and associated logistics requirements for all spares (parts, consumables, tooling and equipment)
• Formalize and document the RMA (return material authorization) process, including associated ERP (enterprise resource planning) tool transactions and identification of supporting roles and responsibilities
• Support implementation and management of spares inventory warehousing and logistics strategy
• Support selection, implementation and testing of digital tools required for inventory management (linkage to what's coming from orders, what's available where, what's consumed via link to Mx App or other, and any movement between locations), consumption of spares, and inputs to spares forecasting tools
• Integrate closely with BETA Supply Chain, Flight Test, Flight Ops, Digital Ops, and Growth teams, as well as other external organizations as required to provide tactical shipping details and receiving support for internal and external customers
• Formalize and document processes and learnings to identify the tools, roles and metrics needed to provide world-class customer support, with steadfast, entrepreneurial focus on streamlined processes that can be implemented in customer environments to “teach them to fish” and optimize reachback to BETA SMEs (subject matter experts) when required

Minimum Qualifications:

• Facility and schedule flexibility to directly support a dynamic flight test and flight ops environment
• Bachelor’s degree (STEM-related field is a plus)
• Confidence within an ERP system (Plex, Oracle, SAP, etc.), ideally within an engineering or aerospace-related field
• Experience working in a ticketing system (Jira, Salesforce, etc.)
• A demonstrated customer-centric mindset
• Ability to analyze and interpret data in order to make informed decisions and find solutions
• Strong communication and collaboration skills
• Driven to continually learn, develop, and adapt
• Ability to identify roadblocks and find solutions
• A team player capable of working independently

Above and Beyond Qualifications:

• Experience using JIRA, especially set up of a Jira board
• Experience with Salesforce, or similar CRM (customer relationship management) tool
• Experience in Plex, and/or 3DX
• Familiarity with reading blueprints and other technical documentation
• Relevant experience in a customer-facing logistics or manufacturing environment,  ideally within an engineering or aerospace-related field

Travel:

• Occasional project-driven trave