Time, Labor & Payroll IT Application Support Sr. Manager

Company Description

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Job Description

AECOM Information Technology is seeking a Senior Time, Labor and Payroll Systems Support Manager for the IT Enterprise Applications Team.

This role can be based in Dallas, TX, Houston, TX or Los Angeles, CA and will offer flexibility for a hybrid work schedule to include both virtual/telecommute and in-office presence.

As part of AECOM’s Global Enterprise Applications team, this role will be responsible for the smooth running of our time and labor and payroll function and systems, reports and interfaces and will lead a team of internal analysts and outsourced partner resources dedicated to enhancing, supporting, and maintaining line of business applications. This role will report into the IT Director HR and Payroll Systems within the IT Enterprise Applications Team. 

The role will be responsible for all aspects of time and labor and payroll systems software delivery life cycle including planning, design, implementation, and support.  

The Application Support Senior Manager will also be responsible for identifying, scoping,  

and implementing quality end-to-end solutions, projects, and enhancements to meet AECOM’s technology needs in support of the company’s strategic goals as pertaining to time and labor and payroll systems and interfaces. Responsibilities will include: 

• Support and develop a team of direct reports, carrying out all line management duties for these colleagues 

• Manage the IT support ticketing system including incidents, requests for service, and enhancements, manage the team of outsourced delivery partners and internal teams to respond and resolve  

• Manage the change management / change control process for your team 

• Assess overall system behavior and identify positive/negative trends and repeating issues, evaluate and implement solutions 

• Ensure applications configuration/ development and support is aligned with AECOM IT processes, standards, and strategy 

• Adhere to security requirements and processes to maintain highest level of protection for source code, interfaces, passwords, databases, etc. 

• Develop and regularly perform system change audits and validation and follow up with appropriate teams for correction 

• Fulfil ad-hoc application reporting requests or requests for information related to access, or issue resolution 

• Lead regular stakeholder updates including incident/ request/enhancements calls 

• Manage and develop partnerships and relationships with key internal customers and with the wider IT organization 

• Ensure customer service excellence in collaborating and partnering with diverse business stakeholders across our global organization to analyze and solve complex business problems and documenting business requirements 

• Develop a detailed understanding of the business, and all processes that affect our internal customers and stakeholders 

• Stay abreast of relevant technology developments and evolving timekeeping requirements in U.S. and globally and evaluating how existing and emerging technology can solve for those requirements  

• Look outward for ways to enhance our solutions offering to optimize user experience, partner with our business in evaluating and solving existing and emerging timekeeping needs 

• Participate in key system implementation projects from concept through delivery 

• Collaborate on technical solutions to meet business needs including forecasting of resources and budgets 

• Oversee and lead internal and vendor technical resources to ensure our requirements are met to support existing systems and to deliver new enhancements and projects 

• Provide technical leadership and subject matter expertise on enhancements and projects  

• Develop an