Financial Aid Counselor

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 304

Pay Range: $49,800.00 - $74,600.00

Job Description

The Financial Aid Counselor provides comprehensive guidance and support to students navigating federal, state, and institutional financial aid processes. This role delivers high‑quality customer service through timely, accurate advising on eligibility, application requirements, and financial planning. The counselor evaluates unique student circumstances, exercises professional judgment to ensure appropriate aid eligibility, and maintains detailed documentation. This position also facilitates student communication, coordinates counseling appointments, collaborates with internal departments, and conducts presentations on financial aid programs. The Financial Aid Counselor plays a key role in supporting student success by offering clear, proactive assistance throughout the financial aid lifecycle while upholding federal regulations and university policies.

 

Responsibilities Primary Responsibilities Provide professional and timely assistance to students regarding questions and concerns students may have regarding any aspect of financial aid requirements and/or eligibility. Initiate communication by phone call or email to students when needed. Provide professional assistance to students by advising and assisting them with financial planning, federal and state aid programs and application requirements, collecting data and keep accurate records. Coordinate the scheduling of appointments with students for financial aid counseling requests. Documents student application and interviews including special or unique circumstances related to the students’ academic and financial situation. Has authority to make professional judgement decisions on a student-by-student basis for accurate and maximum financial aid eligibility. Maintain professionalism and remain calm when students are frustrated or have a difficult time understanding documentation requirements. Conducts presentations on financial aid programs and policies to university constituents. Ability to understand billing cycles and financial processes, providing timely interventions for students. Coordinate communication between student and other teams, providing problem solving resolutions or request for needed intervention. Communicates effectively and consistently with appropriate internal department members from financial services, admissions, registrar and student accounts as needed. Performs other job-related duties as assigned. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice. Qualifications Knowledge, Skills, and Abilities Excellent customer service skills required Excellent phone etiquette required Knowledge of federal regulations pertaining to federal student aid, including needs analysis and eligibility assessment. Knowledge of federal student aid policies, procedures, and eligibility requirements. Knowledge of customer service standards and procedures. Knowledge of automated federal student aid management systems. Skills in developing presentations and informing those in financial need. Skills in verbal, written and interpersonal communication. Skills in the use of Microsoft Office programs such as Word, Excel, PowerPoint, Outlook, etc. Ability to obtain access to federal government databases pertaining to federal student aid