Product Delivery Manager

About Sibros Technologies

Who We Are

Sibros is accelerating the future of SDV excellence with its Deep Connected Platform™ that orchestrates full vehicle software update management, vehicle analytics, and remote commands in one integrated system. Adaptable to any vehicle architecture, Sibros’ platform meets stringent safety, security, and compliance standards, propelling OEMs to innovate new connected vehicle use cases across fleet management, predictive maintenance, data monetization, and beyond.

Learn more at www.sibros.tech.

Our Mission

Our mission is to help our customers get the most value out of their connected devices.

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About the Role:

Job Title:  Product Delivery Manager

Experience: 5 - 8 years

Reporting to: Vice President of Program Management

Job Type: Full-Time

As a Product Delivery Manager, you will be empowered to shape the customer relationships and success for mobility companies, from newer EV companies to OEMs with a hundred years of history behind them, in order to integrate Sibros’ next-generation products with their vehicles and systems. In this customer-facing role, you will be the central point of contact across engagements to help drive success through development, product delivery, and excellent team communication.

What you’ll do: 

• Drive the automotive software solutions delivery by closely working with the engineering teams and customer teams
• Execute your programs as per the company processes and tools for successful delivery of products to our customers and continually improve adoption
• Understand the technical aspects and capabilities of Sibros products to support customer success based on the customer use cases, business, and technical requirements
• Ensure customer and market insights are communicated to internal teams (e.g. product, sales, engineering, program management) to influence improvements and product roadmap development

• Identify and coordinate internal and customer teams across functions to support customer milestones and enable execution of product delivery and customer success.
• Partner with the sales and business development teams in the pre-sales process and actively lead the RFP response cycle.
• Cross-functionally coordinate with the engineering, product, and validation teams to drive process improvements that increase visibility, throughput, and output quality.
• Manage and track customer issues, triaging/prioritizing the customer’s requests, and working with the Program Management and Engineering Teams to scope and prioritize the delivery to the customers.
• Drive action based on feedback and advocating on behalf of the customer to achieve resolutions and product goals
• Identify scope for process improvements recommend best practices, advising executive leadership for change, piloting the change and training peers for adoption 
• Conduct and facilitate technical workshops with customers and technology teams to drive better collaboration.
• Expand your network and professional relationships and help spot opportunities for Sibros and customers. 
• Operate independently with minimal supervision to generate outcomes for our customers and partners, aligning with the internal work culture.
• Work on assigned internal initiatives that help Sibros innovate faster to stay competitive,
• Lead multiple assigned programs and projects in parallel and demonstrate strong program management and agile delivery skills 
• Manage customer escalations and ensure customer satisfaction building long term relationships
• Guide Delivery executive leadership with insights and generate actionable outcomes for continuous improvement 

What you  should know