Senior Director of Customer Success

We're all about helping brands turn ideas into impact.
Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!
Your teamThis international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.
Your MissionAs the Senior Director of Customer Success, you will lead and strengthen Frontify’s U.S. CS organization with a balance of strategic vision and hands-on leadership. Reporting to the VP of Global Customer Success, you will guide the team to deliver exceptional customer outcomes, improve operational efficiency, and ensure alignment with global goals.
You will be a leader who is ready to get involved, whether that means partnering with team leads to solve challenges, stepping into key customer conversations, or making critical business decisions. Your focus will be on building a high-performing, solutions-oriented team that supports customer success at scale while contributing to the long-term growth of the company.

Your Responsibilities

• Provide strategic guidance for the U.S. CS team, while also stepping in to directly manage key accounts when needed. 
• Design and execute regional CS strategies that align with global objectives and adapt to market needs. 
• Drive operational excellence by improving processes, playbooks, and tools that enable scalable customer success. 
• Partner closely with Sales, Partnerships, Product, Marketing, and Revenue Operations to align on customer lifecycle strategy and execution
• Use customer and business data to make informed decisions that improve retention, adoption, and satisfaction. 
• Represent the U.S. customer voice within the organization, ensuring insights shape product direction and company priorities. 
• Foster a solutions-focused culture that encourages accountability, innovation, and constructive challenge. 

Your Story

• 10+ years in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS. 
• 5+ years managing managers and leading distributed teams of 10 or more people. 
• Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly. 
• Strong decision-making skills grounded in business data and customer insight.
• Experience scaling teams and building operational frameworks that drive efficiency and measurable outcomes. 
• Confident and clear communicator with proven success in executive-level discussions.
• Collaborative leader who inspires trust, challenges constructively, and builds an inclusive, high-performance culture. 
• Experience in Martech or Adtech is a plus. 

Why join us?- Thrive with the tools and support to shape your future at Frontify.- Be part of a product that connects brands and people with a human touch.- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!
What we offer- At least 5 weeks of holiday (PTO)- Paid educational and well-being days off- Home office setup budget- Annual salary review- Localized benefits- Invite to our summer company meet-up in Switzerland
Important to usAt Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.
Next StepsApply: Submit your CV and answer a few questions. We’ll update you on your application.Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background.Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.Join Us: If it’s a match, welcome to Frontify!
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