Patient Support Coordinator

We are looking for a passionate individual to join Oviva as a Patient Support Coordinator! 

Why Oviva?

To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions.

By blending behavioral change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes.

Our proven strategy has helped us become the award-winning and largest digital health provider, treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe including the UK, Switzerland, Germany, and France. You will be joining an organization that has treated 500.000 people to date and is continuing to scale up.

The Role:

We are looking for a Patient Support Coordinator to support the delivery of our programmes commissioned by NHS England. You will be responsible for coordinating the patient journey and supporting them throughout their programme. This includes being responsible for uploading patient referrals, appointment booking and undertaking an initial call with the patient, explaining the programme benefits, structure and problem solving any issues they have. In addition, you will act as a support to the Dietitians, ensuring timely delivery of any administrative tasks and ordering of patient equipment.

Requirements

Key responsibilities:

• Handling of sensitive data, approaching with great attention to detail
• Making follow up calls for evaluation purposes & patient feedback surveys
• Following correct Information Governance procedures to ensure security of patient data
• Accurately inputting data into our CRM system to allow coherent patient pathway
• Working alongside Highly Specialist Dietitians to manage their diaries and book in patient appointments
• Making initial patient calls to introduce programme, explain benefits and patient pathway
• Using motivational interviewing to explore difficulties in accepting programme place
• Provide administrative support for the Dietitians, including Inbox management.
• Working alongside the operations team, participate in clinical supervision activities and be accountable for contract KPIs

What are we looking for you to bring:

• An active interest in health & nutrition (i.e. working towards a related degree such as nutrition, dietetics, sports science)
• Call centre or administrative experience
• Energetic and proactive, with an ability to work independently as well as part of a team
• Excellent communication skills
• Highly organised with a keen attention to detail
• Excellent ability to prioritise
• Confident using technology with proven experience with Microsoft Office systems
• Passion for providing digital treatment & support

What we offer:

• You will have the opportunity to develop and attend clinical supervision sessions and training sessions in order to upskill and develop whilst in role.
• We embrace flexibility & remote working
• Personal learning & training leave allowance to support your development
• 33 days holiday (including bank holidays), plus Birthday day off & Volunteering leave
• Enhanced Family leave
• Competitive Salary & company pension
• Equipment allowance to support your home working set up
• A comprehensive well-being program; including Healthcare Plan & Employee Assistance Program

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We put the patient first, We measure & improve, We build winning teams.

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer