Restaurant Host/Hostess, Emeril's Kitchen (Caesars New Orleans)

The Restaurant Host/Hostess provides friendly, excellent service to all customers who come to the casino’s restaurant.

ESSENTIAL JOB FUNCTIONS: 

• Handles all aspects of the food operation during assigned shift. 
• Ensures Front Service staff behavior and appearance are in compliance with established policy. 
• Ensures that customer’s problems/complaints are handled in an effective, courteous manner. 
• Directly oversees staff on assigned shift. 
• Schedules lunch breaks and maintains employee break records. 
• Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same. 
• Conducts assigned duties according to procedures.
• Greets guests quickly and courteously. 
• Seat Guest promptly and with a smile
• Able to sell guest on all seating areas of the restaurant (i.e. bar and patio)
• Be aware of table status and control seating times
• Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)
• Knows how to ring up all transactions and all tenders. 
• Assists the Service Attendants/Counter Attendants/Culinary areas when needed.   
• Handles and solves any concerns and questions from customers. 
• Keeps all guest areas clean and neat.  Complies with all appearance standards.
• Enters guests’ merchandise in register, takes money from customer and accurately gives back change.
• Responsible for accurate control of cash drawer. 
• Operates cash register and properly settles merchandise purchase
• Itemizes totals and presents guests with the price for payment
• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS: 

• High volume dining experience preferred.
• OpenTable or reservation system knowledge recommended
• Understands variance policy of cash drawer and maintains low variance
• 1-year experience in customer service. 
• Must possess basic math skills. 
• Must be able to count cash drawer accurately
• Must possess excellent customer service/communication skills. 
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed. 
• Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

• Must be able to maneuver to all areas of assigned restaurant throughout entire shift.
• Must be able to accurately and quickly process all cash transactions. 
• Must be able to tolerate areas containing secondary smoke. 
• Must be able to work at a fast pace and in stressful situations. 
• Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.

GAMING PERMIT:  N/A

• Handles all aspects of the food operation during assigned shift. 
• Ensures Front Service staff behavior and appearance are in compliance with established policy. 
• Ensures that customer’s problems/complaints are handled in an effective, courteous manner. 
• Directly oversees staff on assigned shift. 
• Schedules lunch breaks and maintains employee break records. 
• Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same. 
• Conducts assigned duties according to procedures.
• Greets guests quickly and courteously. 
• Seat Guest promptly and with a smile
• Able to sell guest on all seating areas of the restaurant (i.e. bar and patio)
• Be aware of table status and control seating times
• Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)
• Knows how to ring up all transactions and all tenders. 
• Assists the Service Attendants/Counter Attendants/Culinary areas when needed.   
• Handles and solves any concerns and questions from customers. 
• Keeps all guest areas clean and neat.  Complies with all appearance standards.
• Enters guests’ merchandise in register, takes money from customer and accurately gives back change.
• Responsible for accurate control of cash drawer. 
• Operates cash register and properly settles merchandise purchase
• Itemizes totals and presents guests with the price for payment
• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. 
• Meets the attendanc