Customer Success Manager

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2025 study. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

 

We are looking for a Customer Success Manager to join our Vaisala Xweather team for a hybrid position in our Louisville, Colorado office. You’ll be part of a team dedicated to helping clients integrate and maximize the value of Xweather API, enabling them to power their digital products, analytics, and operational decisions with trusted weather data.

 

With Xweather API, accuracy, reliability, and data security are at the core of what we deliver. Our API empowers organizations to anticipate and respond to changing environmental conditions by delivering real-time and forecasted weather data directly into their applications and workflows. Customers rely on Xweather API for timely, actionable insights—ranging from local weather observations to global forecasts—supporting smarter planning, automation, and innovation across industries.

 

 

What's your role?

 

• Build and maintain strong customer relationships, ensuring customers see real value and stay engaged from onboarding through renewal
• Proactively manage renewals, working with customers to understand their needs, address risks, and guide them toward timely contract decisions
• Work with enterprise stakeholders (Director to C-level) to communicate value, resolve issues, and represent the customer’s perspective
• Identify growth opportunities within accounts, helping to expand usage or introduce additional services
• Gather and act on customer feedback to improve adoption and support long-term success
• Track account health and document progress to ensure all renewals are on schedule and customers remain satisfied

 

 

Why join us? 

 

At Vaisala Xweather, we’re building the most advanced weather intelligence platform on the planet—designed for developers, data scientists, and product teams who need real-time, high-resolution environmental data. Our APIs, SDKs, and mapping layers are engineered to integrate seamlessly into modern applications, powering everything from logistics and mobility to energy and climate resilience. 

 

 

 

What will you bring?

 

• A technical or commercial degree or equivalent professional experience
• Highly organized and able to manage multiple priorities independently in a dynamic, fast-paced environment
• Background in technology or SaaS, with the ability to communicate effectively with a range of stakeholders
• Previous experience in the weather industry is an asset but not required
• Outstanding verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences

 

 

 

ANTICIPATED SALARY RANGE: $80,000-$105,000 annually. (Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).  Additionally, we offer our employees a competitive benefits package which is outlined below. Please note that applications sent via email cannot be processed due to privacy reasons.

 

 

Ready to take every measure for the planet? Apply at the latest on November 30th, 2025 via the application form.

 

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who str