Business Execution Lead (Usage/Consumption), Senior Analyst

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a global company that’s growing at the speed of light, we are seeking an analyst/sr analyst to join the Usage/Consumption team to help our Global Business Strategy Operations Organization scale with this incredible growth. The team sets the strategic direction for the transformation of usage-based product selling and consumption management, driving cross-functional process improvement, technology implementation, and scale initiatives within the domain.

The successful candidate must possess strong communication and technical skills. This person will need to be able to quickly learn the existing processes and pain points and be able to apply the knowledge in conjunction with their business analysis skills. This person will focus substantially on process documentation & requirements elicitation to support broader company initiatives & program transformation goals. Our ideal candidate must enjoy working in a highly dynamic, fast-paced, and high-growth environment, as well as be experienced in working with global business stakeholders.

Responsibilities

• Manage release execution by documenting business requirements
• Attend Solution Readouts and help communicate across stakeholders
• Conduct Solution Readout analysis (Perform a Fit Gap Analysis (FGA), Collect and summarize stakeholder feedback, Work w/Domain Team & BT to address gaps, Conclude FGA w/final review & alignment w/BT)
• Documents summary of deliverables transitioning from Pre-Build to Build
• Maintain dependencies across upstream teams and additional technologies
• Change Management Impact assessment
• Coordination of Enablement needs
• Reviews enablement plan and materials from Enablement team
• Review and sign-off on UAT test scripts from SMEs
• Coordinate UAT
• Contribute to delivery of KDDs
• Other similar tasks as the program evolves

Preferred Skills

• 3-5 years of hands-on experience with large scale system implementation/transformation and/or as a project manager or program coordinator
• Experience with the lead to cash cycle and consumption/subscription products
• Strong organizational skills
• Experience working with business and technical teams, coordinating solution design, development/configuration, and deployment across multi-dimensional teams
• Experience in business process analysis
• Analytical mindset and data-driven competencies are a must with the ability to dig under the hood and leverage usage and adoption data points to drive value and change
• Proven ability to coordinate a diverse set of business users to develop cohesive and streamlined requirements, documentation, and user acceptance criteria
• Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Excellent team player able to work within a global operating model, including virtual and distributed cross-functional teams, with the flexibility to work across different time zones
• Ability to support team members and improve work processes

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