Senior Manager, Agentic Strategy & Research (Token)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Strategy, Vision, and Enterprise Engagement Key Responsibilities

• Support the definition and execution of the product roadmap for generative and agentic AI-powered customer-facing solutions, balancing long-term vision with immediate business priorities.

• Conduct customer research and competitive intelligence to ensure product requirements are reflective of real customer problems/needs and changing industry dynamics.

• Identify and drive strategic linkages across other portfolio products (e.g., payment tokens with passkeys, stablecoins, and other digital identity/payment solutions) through inward-looking research.

• Shape and communicate a forward-looking, fact-based vision that aligns tokenization with enterprise priorities and industry innovation.

• Influence enterprise-wide strategy by engaging senior leaders and cross-business stakeholders.

• Act as a trusted advisor and thought leader, representing token strategy to senior executives, governance committees, and external stakeholders.

• Lead enterprise-wide forums to elevate token visibility and foster cross-functional alignment.

• Understand the key token strategic priorities and own tracking/reporting against them.

Preferred Qualifications

• Experience: 5-7+ years in digital payments product, financial services, or strategy roles with proven ability to develop thoughtful, cross-functional strategies and manage multiple stakeholders.

• Strategic mindset: Demonstrated ability to anticipate industry trends, operate under ambiguity, and drive “blue sky” thinking into actionable strategies.

• Detail oriented: Ability to identify when details matter, and ability to simultaneously drill down into the details without losing strategic vision.

• Influence & communication: Excellent executive presence with the ability to influence senior leaders, present complex strategies simply, and drive consensus.

• Collaboration: Proven success leading across complex organizations and balancing the needs of multiple stakeholders.

• Interest: A passion for advancing payments, innovation, AI, product experimentation, and the future of digital payments experiences.

• Bachelor’s degree in Business, Computer Science, Engineering, or a related discipline.