Senior Product Consultant

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

About the team:

As our merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and partner with our merchants by operating in a fully distributed work-from-home digital by default environment as we build the future of commerce.

We are in hyper-growth mode to power commerce for companies like AllBirds, Outdoor Voices, Staples and more. Working alongside our Launch and Merchant Success teams, the Product Consultants are leveraged as a post-sales technical product expert both internally and externally for some of our largest merchants. You will partner closely with Launch teams to help as needed during the onboarding phase, and with Merchant Success teams with developing merchant’s commerce strategies; whether that is starting or expanding their brick & mortar operations or e-commerce business, adopting our Retail solutions, or leveraging the power of Shopify Payments to scale. Ideally, you are someone who is passionate about acting as a resource for all of Shopify’s products, and feel strongly in your ability to act as a Subject Matter Expert in one specific area, such as Shopify Plus, Money, or Retail.

Projects you’ll be working on:

• Liaising with internal Shopify teams, such as the Merchant Success team, Launch Engineering, Solutions Engineering, Sales, and our internal support team.
• Working with merchants' internal and 3rd party design and development teams.
• Consulting with merchants on interesting and complex business system integrations.
• Providing technical consulting for our Merchant Success team, and in some cases joining the call between the MSM and their merchant.
• Identifying trends across your merchant base looking for common needs and interests in order to share information with the Shopify Product and Support teams
• Working very closely with some of Shopify’s largest merchants, and in some cases partnering directly with the MS teams and high-level POCs
• Acting as an internal and external advocate for the various Shopify products, and able to support Merchant Success teams in creating further product adoption

Qualifications

What you need to apply / Qualifications

• Solid understanding of Cloud-based technologies and SaaS fundamentals
• Deep understanding of technical strategy as it relates to operating and growing commerce businesses
• Strong API knowledge (REST and GraphQL) for enterprise integrations.
• Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
• A powerful video conference presence with confidence handling executive-level conversations
• Proven communication skills with the ability to set expectations and manage difficult conversations
• A ‘solutions mindset’. Our largest and most complex merchants like to push the boundaries of commerce and will often custom build solutions within their architecture to help them get there. 
• Experience developing big picture strategy.
• Exceptional attention to detail.
• Excellent collaborator and problem solver.

Bonus experience:

• Familiarity with version control systems and development environments (git/Github is a plus).
• Development experience. You’ll be speaking often with de