Engagement Specialist Contractor

Who We Are

Do you have questions? Our users have millions, so it’s imperative that our systems are stable, robust, and scalable. As an Engagement Specialist at Mainstay, you will help implement features that help our partners and end users. 

At Mainstay, we believe one conversation can spark a brighter future. Our Engagement Platform makes it easy for colleges and businesses to start and measure conversations that drive action at scale. From our rigorous research methods to our Behavioral Intelligence framework — everything we do is designed to help people take the next step toward achieving their goals.

As an Engagement Specialist, you’ll be overseeing the bot management and coordination of a strategic partnership focused on helping adult learners connect to fulfilling educational journeys and careers. We’ll provide the environment for you to master your skills and find both personal and professional growth.

Engagement Specialists work on the front lines of the Partner Success team to ensure that our partners and the learners they serve receive comprehensive support throughout every part of their experience with Mainstay. 

What You’ll Do

• Plan and execute learner communications:  
• Working within our proprietary technology you’ll deploy customized student engagement campaigns for the Managed Services partners
• Partner with our script writing team and documented best practices to create calendars and timelines for optimal execution of campaigns. 
• Analyze and Train Our Bots:
• Run and analyze ad hoc and auto-generated reports to understand how our platform is operating and where you can make improvements
• Share data and analysis with assigned partners and internal teams to help them understand impact and outcomes

What You’ll Have

• At least two years of experience in a higher-education or higher-education adjacent role
• Demonstrated excellent communication skills and attention to detail
• Experience managing client/customer relationships 
• Developed an understanding of the needs and strengths of learners who identify as first-generation, low-income, or from an underrepresented population in higher education

Mainstay is committed to creating a company where all employees regardless of background can show up and feel they belong. This is an ongoing journey, and we welcome questions on where we’re at during your interview process. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.

This contract will be effective for up to 50 weeks and the pay for this role is $40/hour at 20 hours/week. We also hope you’ll consider and be open to what else we provide outside of our base compensation. This includes other aspects of our overall employer brand including our culture which is built on our mission, vision and values.  We welcome direct conversations with each candidate about compensation in all our initial calls.