Operations Delivery Manager - Onsite in Bath, Maine

Job Description:

Essential Job Functions:

• Team Administration: Manage a team of 4-8 members, providing leadership and guidance.
• Operations Leadership: Lead the client-facing operations of multiple application groups, ensuring prompt and continuous delivery of services.
• Application Support: Oversee the maintenance and preventive measures for approximately 30 applications, ensuring high availability and performance.
• Matrix Management: Collaborate with a matrix-managed team of 40 application developers and analysts supporting around 170 applications.
• Project Management: Handle development, management, and resource forecasting, time tracking, task prioritization, completion, and escalations for Operations, Project Management, and Run & Maintain tasks.
• Budget Management: Develop, manage, and improve the application group budgets for each assigned portfolio annually.
• 24/7 Support: Provide round-the-clock support, including rotational support for escalation.
• Stakeholder Communication: Communicate effectively with stakeholders, users, senior management, and peers to improve processes, troubleshoot issues, report status, and gather requirements.

Required Skills and Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• Minimum of 5 years of experience in application delivery management.
• Citizenship or Permanent Residency required due to ITAR regulations.
• Service Level Agreements (SLAs): Proven experience in maintaining and managing SLAs.
• Team Management: Strong skills in managing and leading teams.
• Problem Solving: Excellent problem-solving abilities.
• Key Performance Indicators (KPIs): Ability to develop, track, and report on KPIs.
• Interpersonal Skills: Strong interpersonal skills and customer intimacy.
• Delivery Management: Expertise in delivery management.

• Forecasting and Budgeting: Proficiency in forecasting and budgeting.
• Public Trust: Experience handling sensitive and confidential data.
• Service Improvement: Ability to identify and implement service improvements.
• Communication: Proficient verbal and written communication skills.
• Product Lifecycle Management: Knowledge of product lifecycle management.
• Cross-functional Team Management: Experience managing cross-functional teams.
• Manufacturing Environment: Familiarity with working in a manufacturing environment.
• Hiring/Attrition: Experience in hiring and managing attrition.
• Operations Experience: Strong operations management experience.
• Technical Skills: Working knowledge of MS Office, Jira, Workday, and SharePoint.

Other Qualifications

• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, and technical teams.
• Strong communication skills to listen to clients and articulate back for solutions
• Ability to work and lead in a team environment
• Ability to create and maintain formal and informal networks
• Ability to publicly represent the company with internal and external clients
• Ability to use own judgment and initiative in problem resolution
• Ability to present ideas, goals, problems, outcomes and processes to be understood by a diverse audience
• Ability to articulate and present the business value of Company solutions with a firm understanding of Company strategies and products relative to Company's major competitors

Work Environment

• Onsite in Bath, Maine

US:  Please note:  The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Person.

Canada:  Please note:  The client is in a controlled goods program environment and must comply with the Controlled Goods Program (CGP), which mandates that all applicants hold Canadian Citizenship or Permanent Residency status in Canada.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed