Fulfillment Associate

We Are Redefining How People Approach Their Health
ZOE is the science and nutrition company on a mission to improve the health of millions. ZOE changes lives through its membership, which combines personalised advice and support to help people make smarter food choices every day. Created by the world’s top scientists, ZOE’s approach has been proven through clinical trials published in Nature Medicine. We are a remote-first, high-growth scaleup backed by founders and investors who have built multi-billion dollar companies and share our vision. Running the world’s largest nutrition science study allows us to combine our novel research with cutting-edge AI to support over 120,000 members. 
We passionately believe in giving people the information they need to feel better today and live longer and healthier lives. We extend our industry leading influence through publishing our research in the world’s leading scientific journals, and bringing advice to millions through our social media channels and our chart-topping ZOE Science & Nutrition podcast.
Our team of ZOEntists is at the heart of everything we do. Together, we’re building a culture rooted in ownership, inclusivity and transparency, where ZOEntists are passionate about delivering great results, having an impact, and learning quickly in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.
Visit our career page to learn more.
About the teamThe Operations team is responsible for the execution and success of our D2C member experience and B2B supply chain. This team covers all backend operations from order to results delivery for our food products and home testing kits; and retail product supply chain. This includes inventory & fulfilment, vendor management & performance, and testing data analysis. We bridge the gap between member expectations and lived experience. Our team is innovative, driven and passionate about ZOE’s mission to improve the health of millions.

About the roleThe Fulfillment Associate role is crucial in ensuring that our customers receive their orders with speed and care. This entry-level position provides an opportunity to develop valuable skills in strategic execution, data-driven improvements, and team collaboration. If you’re detail-oriented, enjoy working in a team environment, and want to be part of a company that prioritises inclusion and growth, we encourage you to apply.

You'll...

• Complete assigned tasks with accuracy, closely following instructions and timelines while maintaining high standards.
• Take pride in personal deliverables, ensuring that each order is handled with quality and care.
• Escalate issues proactively and propose simple, thoughtful solutions to keep operations running smoothly.
• Use performance metrics to gauge progress, working with managers and team members to understand key metrics that drive success.
• Engage in basic data analysis to identify process improvements and help create a better experience for our customers.
• Regularly ask questions to deepen your understanding of fulfillment metrics and the “why” behind our processes.
• Practice active listening, empathy, and teamwork with colleagues, appreciating the diverse perspectives and ideas each person brings.
• Ask thoughtful questions and provide input to improve team processes and solve common issues.
• Seek and offer feedback to learn and grow in your role, contributing to a positive, collaborative, and inclusive team culture.
• Support the wider Ops team with ad hoc tasks related to the wider supply chain and results pipeline

We think this role would be a great fit if you…

• High school diploma or equivalent.
• No prior experience required; experience in warehousing or fulfillment is a plus.
• Strong attention to detail, basic math skills, and the ability to follow instructions accurately.
• Flexibility to work various shifts, including weekends and holidays, as needed.
• Ability to work collaboratively as part of a team.
• Motivation to continuously improve and develop within the role.

Hiring Process

• Talent Acquisition Screen (30 minutes): This is an opportunity for us to learn more about your background, motivations, and interest in the role. We'll also discuss your previous experiences to gauge how they align with the key requirements of the position and the company’s expectations.
• Hiring Manager Screen (45 minutes): This interview will focus on your work experience, skills,