Business Relationship Support Representative - NSG CSO 2

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About this role: 

Wells Fargo is seeking a Business Relationship Support Representative (CSO2) within Global Payments & Liquidity (GPL), part of Corporate & Investment Banking.

This role serves as a critical point of contact for commercial and corporate clients utilizing Treasury Management products and services. As a trusted client advocate, you will deliver consultative support, resolve complex service inquiries, and partner across operations, sales, implementation, and relationship management teams to ensure a seamless client experience.

This position is ideal for professionals who thrive in a fast-paced environment, possess strong treasury and payments knowledge, and enjoy building relationships while driving operational excellence.

Please note: This position operates within an inbound client service environment.

In this role, you will:

• In this role, you will:

• Deliver exceptional service and support to commercial and business banking clients utilizing Treasury Management solutions.
• Serve as a trusted advisor and primary point of contact for client inquiries related to cash management, payments, liquidity, and treasury services.
• Research, diagnose, and resolve complex client issues while coordinating with internal business partners to ensure timely resolution.
• Partner closely with Relationship Managers, Sales Officers, Operations teams, and third-party vendors to provide an elevated client experience.
• Exercise independent judgment to interpret policies, procedures, compliance requirements, and service solutions.
• Identify client trends, service opportunities, and process enhancements that improve operational efficiency and client satisfaction.
• Analyze service exceptions and recommend products, solutions, or workflow improvements that help clients optimize their banking experience.
• Provide guidance and training to clients to ensure successful adoption and utilization of Treasury Management products and services.
• Support implementation and onboarding activities while helping clients navigate product functionality and service capabilities.
• Contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.
• Collaborate across business groups to resolve escalated concerns, influence outcomes, and drive successful client solutions.
• Act as a resource and knowledge partner for colleagues and support the onboarding and development of newer team members.

Required Qualifications:

• 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong working knowledge of Treasury Management, Cash Management, Payments, Commercial Banking, and Liquidity products and services.
• Experience supporting clients in a high-volume call center, operations, banking, or financial services environment.
• Banking branch, commercial banking, or treasury client service experience.
• Ability to coach, train, and mentor new team members and business partners.
• Proven ability to manage multiple priorities while navigating numerous systems and applications simultaneously.
• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy.
• Intermediate proficiency with Microsoft Office applications.
• Excellent verbal, written, and interpersonal communication skills with the ability to influence and build relationships across all organizational levels.
• Demonstrated ability to identify process improvement opportunities and drive service excellence.
• Strong organizational skills with the ability to prioritize effectively in a fast-paced, deadline-driven environment.
• Abili