Field Service Engineer I

Working Location: Ohio, Canton; Ohio, Akron; Ohio, Youngstown 

Workplace Flexibility: Field

 

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose: 

 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

 

Learn more about Life at Olympus.

 

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

 

 

Job Description

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment. 

Job Duties

• Establish and maintain a high level of customer satisfaction with assigned products, support and service 
• Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system
• Train customers on the basic operation and use of assigned products 
• Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements 
• Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner
• Open communication with territory Sales Representatives
• Provide support at conventions, trade shows and customer trials
• Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities

Job Qualifications

Required:

• Associates Degree in electronics, computer science or related technical discipline or minimum of 4 years of equivalent experience with medical devices and or Military Technical experience is required.  Bachelor’s degree preferred or equivalent Military technical training
• Minimum one to three years as a Field Service Engineer, or equivalent experience
• Experience working with and troubleshooting electromechanical / microprocessor-based products
• Must be a self-starter, able to travel on short notice and work independently with minimal supervision 
• Must be capable of multi-tasking, setting priorities and scheduling work activities
• Must always hold a valid U.S. Driver’s License that is not revoked or suspended in any state, province or other jurisdiction
• Ability to travel overnight (>60%)
• Ability to work flexible hours as required including weekends

 

Preferred:

• Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable
• Experience working with and troubleshooting video display and video routing systems is desirable