Jobs and Careers

IT Technical Support Helpdesk Representative

United Statesfull_timeVerifiedPosted 12 Dec 2024

💰 $100,000/yr

About the role

Join Our Team Full-Time and Enjoy Exceptional Benefits! What You’ll Get… At our organization, we prioritize the growth, well-being, and satisfaction of our team members. As a full-time behavioral health professional, you'll benefit from:

Limitless Growth and Career Advancement Opportunities: Thrive with us through diverse career paths and internal development programs.
Career Development: Access ongoing training and development through our dedicated Organizational Development & Learning Department.
Generous PTO Program: Enjoy up to 3 weeks off in your first year, with continuous accruals and an additional PTO day for Employee Well-Being.
Paid Holidays: Celebrate 9 paid holidays annually.
Wellness Program: Benefit from our expert Health Coach services and wellness incentives to reduce costs.
Tuition Reimbursement: Receive up to $3,000 for educational advancement.
Affordable Health Care Plans: Choose from comprehensive Medical, Vision, and Dental plans.
Flexible Spending Accounts: Utilize H.S.A., H.R.A, and F.S.A. options with select medical plans.
Insurance Coverage: Enjoy free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000.
Retirement Savings: Benefit from 403(b) retirement plans with a company match.
Employee Assistance: Access 6 free coaching and 6 free therapy sessions, plus a wealth of wellness content and services.
Additional Insurance Options: Aetna Medical, Delta Dental, Eyemed vision, Pet Insurance, Additional Life/AD&D Insurance, and more!

Join us and be a part of a team that values your professional growth and personal well-being!Starting Pay: $17.00Who we need:the IT Tech representative will oversee the daily performance of computer systems. Answer user inquiries regarding computer or hardware operation to resolve problems. Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment following design specifications. Reading technical manuals confer with users and conduct diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer major hardware or software problems to technicians for service. Develop training materials and procedures or train users in proper use of hardware or software. Confer with staff, users, and management to establish requirements for new systems or modifications.MINIMUM QUALIFICATIONS:

Requires any combination of training, education and/or experience equal to a high school diploma or GED.
Minimum of two years of experience in Network Administration, Technical Support, customer service, internal tracking systems and marketing. Microsoft or other certifications are preferred, or demonstration of ability to obtain certification upon hiring.
Three years demonstrated responsible technical experience.
Preferred experience with Microsoft Windows 2000 Network, XP OS, Anti-virus software knowledge a plus.
Preferred experience trouble shooting PC’s and telephone hardware, and customer service telephone help desk.
Satisfactory work record as determined by the Human Resources Department.
Experience working with individuals with disabilities.
Ability to obtain and maintain fingerprint clearance and meet agency requirements.
Successfully complete a pre-employment drug screening.
Ability to meet Copa driver eligibility requirements, as applicable.

JOB SUMMARY

Demonstrate excellent oral, written and electronic communication. Ensure the coordination of information and confidentiality of communications within the agency.
Demonstrate and maintain professional and productive working relationships with all agency departments, staff, board members, and community.
Ensure the maintenance of departmental operations to achieve compliance with CARF accreditation, contract requirements, Federal/State/Local regulations and all other licensing/regulatory agencies as directed.
Ensure the accurate completion of administrative tasks to include, but not limited to: task complet