Chain Business Manager

SUMMARY The Chain Business Manager (CBM) is responsible for leading the strategic direction, growth, and execution of all commercial initiatives within their assigned channel. This role is accountable for driving revenue, volume, and distribution by developing customer-specific strategies, fostering high-impact relationships with key local, regional, and national buyers, and aligning internal resources to deliver consistent results at retail. The CBM will make wellprepared, professional presentations to key personnel to achieve goals and objectives established in a strategic sales plan tailored to assigned chain customers and serves as the primary point of contact for all customer business planning and collaborates cross-functionally with sales leadership, operations, brand management, and supplier partners to achieve commercial objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Lead the development of the commercial strategy for the assigned channel, aligning customer-specific plans, supplier initiatives, and enterprise targets across volume, revenue, and distribution goals.

 Own the planning process, building account and channel-level programs that integrate promotional calendars, new item launches, and key brand priorities.  Serve as the strategic lead for assigned customer relationships, facilitating joint business planning and ensuring clear alignment between customer goals and commercial strategy.

 Collaborate with sales leadership, brand management, and operations, to ensure commercial plans are supported by accurate forecasts, actionable timelines, and organizational readiness.

 Translate customer and supplier strategies into commercial plans that are executable by sales execution teams, ensuring strategic intent carries through to the point of sale.

 Use sales performance data, customer insights, and market analytics to identify opportunities, shape go-to-market strategies, and drive channel growth.  Monitor in-market performance, program ROI, and retail execution trends to continuously refine strategy and maintain alignment between commercial plans and retail outcomes.

 Build strong partnerships with internal teams and external stakeholders, particularly priority suppliers and key accounts, to ensure alignment, transparency, and accountability.

 Space Management: Coordinate with the Space Planning team to ensure the implementation of sets at retail.

 Obey all federal, state and local laws.

Adhere to the company dress code and be properly groomed at all times.

 Perform other duties as assigned

COMPETENCIES REQUIRED

 Analytical – Synthesizes complex or diverse information; uses intuition and experience to complement data.

 Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.

 Technical Skills – Strives to continuously build knowledge and skills, shares expertise with others.

 Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.

 Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.

 Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.

 Change Management – Communicates changes effectively; monitors transition and evaluates results.

 Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.

 Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.

 Cost Consciousness – Works within approved budget; contributes to profits and revenue.

 Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.

 Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.

 Motivation – Sets and achieves challenging goals, measures self against standard of excellence.

 Professionalism – Treats others with respect and consideration regardless of their status or position.

 Safety and Security