Who is Disability Rights Wisconsin?

Disability Rights Wisconsin is the state’s Protection and Advocacy system, charged with protecting the rights of individuals with disabilities and keeping them free from abuse and neglect. Employing a variety of means, our advocates and attorneys use individual casework and systems advocacy to achieve positive changes in the lives of people with disabilities and their families. We are seeking employees who value this work. In turn we treat our employees well, offering a supportive environment, talented colleagues, excellent benefits, and generous leave.

Disability Rights Wisconsin arose out of a disability civil rights movement demanding that the abuse of people with disabilities end and that people with disabilities be included in life, school, workplaces, and communities. Our core values include Diversity, Dignity, Independence, Accessibility, Inclusion, Human Rights, and Liberation.

We work to specifically address disability-related injustices. We strive to create a welcoming and inclusive environment at Disability Rights Wisconsin.

Intake Specialist (Part-time) for Family Care and IRIS Ombudsman Program (FCIOP)

Job Information

Full Time Equivalent: 0.5 F.T.E; 20 hours per week.

Hours:  Wednesday, Thursday, Friday (to be determined)

Reports to: Family Care and IRIS Ombudsman Program Managing Attorney

Rate: $24.52 to $30.56 (Advocate Pay Scale) Non-exempt.

Note: Compensation at Disability Rights Wisconsin is based on a tiered calculation scale that considers:

·       prior relevant employment experience;

·       candidate attributes applicable to social justice and disability advocacy work;

·       grant coordination experience if applicable;

·       supervision experience if applicable.

·       second language if applicable

Location: Both a hybrid work arrangement at the Milwaukee or Madison office and a state-wide, fully remote work arrangement are available. Applicants must be Wisconsin residents.

Job Hours: Work to be completed during core office hours between 8 a.m. to 5 p.m., on Wednesday, Thursday, and Friday.

Please Note: You can request alternate formats of this position announcement. You may submit your application materials in alternate formats if needed. Please reach out to Disability Rights Wisconsin.

Job Summary

The Intake Specialist is responsible for the initial contact with clients looking for information and referral or advocacy services from Disability Rights Wisconsin’s Family Care and IRIS Ombudsman Program.

Key Responsibilities

1.    Perform Intake Functions – 75%

·       Perform intake functions over the phone (and occasionally in person) for clients requesting information and referral or advocacy services from Disability Rights Wisconsin.

·       Intake functions include interviewing individuals, primarily on the telephone, to gather the information necessary to:

o     Manage callers in the agency call log to ensure timeliness and customer service standards.

o     Determine the nature of the problem and whether it relates to one of Disability Rights Wisconsin’s programs or priority areas.

o     Determine whether the caller meets the eligibility criteria for one or more of Disability Rights Wisconsin’s various programs.

o     Compile and enter the intake information into the agency’s database.

o     Assign priority intakes for follow-up by Disability Rights Wisconsin’s advocacy staff.

o     Provide information and re