Fraud & Claims Operations Associate

About this role:

Wells Fargo is seeking to fill 6 Fraud & Claims Operations Associate roles as part of Consumer Lending. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area

• Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high risk tasks and deliverables

• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case

• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

Required Qualifications:

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience identifying patterns and trends and effectively reporting to management

• Regulatory requirement experience  

• Experience resolving and working through escalated and complex customer issues

• Strong organizational, multi-tasking, and prioritizing skills

• Ability to work independently and collaboratively in a fast-paced environment

• Excellent verbal, written and interpersonal communication skills

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Ability to consult, build, and maintain solid working relationships in and outside of immediate department

• Exposure with Credit Card Lending, Prevent, LexisNexis, Accrint and Innovis

• Knowledge and understanding of financial crimes, credit card industry, fraud detection

Job Expectations:

• Work Schedules: Tuesday - Saturday or Monday - Friday between the hours of operation-  8 am – 6pm.

• Training Schedule: Monday - Friday 8:00 am - 5:00 pm , 4 week training, must be able to attend full duration of required training

• This position is not eligible for Visa Sponsorship.

• This position offers a hybrid work schedule

• Ability to work weekends, and/or holidays as needed or scheduled

Location:

• 2800 S Price Rd CHANDLER, AZ 85286

Required location(s) for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

Benefits: Information about Wells Fargo's US employee benefits

Posting End Date: 

28 Jun 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to ap