VP, Client Services, MedComm

Company Description

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

Job Description

WHAT DOES A SVP, CLIENT SERVICES, MEDCOMM DO?

The role of a Vice President (VP), Client Services, MedComm is a senior leadership role responsible for the strategic direction, client relationship health, and financial performance of a significant portfolio of medical communications business. This individual will serve as the primary senior contact for key clients, acting as a true steward for their brands and a proactive, strategic partner. The ideal candidate will demonstrate profound ownership, an unwavering commitment to doing what is right for the brand, and the ability to seamlessly facilitate collaboration between agency and client teams. This role demands a leader who can inspire internal teams, drive strategic growth, and ensure flawless execution.

Strategic Leadership & Client Partnership:

• Serve as the senior strategic lead across all assigned accounts, ensuring brand objectives are met and exceeded.
• Cultivate and maintain senior-level client relationships built on trust, transparency, and strategic value.
• Proactively identify client needs, business challenges, and growth opportunities; develop innovative solutions and proposals to address them.

Financial & Account Management:

• Assume full P&L responsibility for the account portfolio, including revenue forecasting, budget management, and profitability.
• Lead account planning, and drive organic growth within existing accounts.

Team Leadership & Development:

• Lead, mentor, and manage a multi-layered account team, fostering a culture of excellence, accountability, and professional growth.
• Ensure proper resource allocation and team structure to effectively meet client needs.

Operational Excellence & Integration:

• Oversee the execution of all account deliverables, ensuring the highest quality of work.
• Champion and enforce processes that support timely alignment and clear communication between agency and client teams across all workstreams.
• Serve as the central point of integration for internal teams, including medical, strategy, creative, digital, and meeting services, to ensure a unified and cohesive approach.

All other duties as assigned.

Qualifications

PREFERRED QUALIFICATIONS & EXPERIENCE

Extensive Account Management Experience: A minimum of 10-12 years of progressive account management experience within a medical communications agency. Candidates must have proven success managing a significant portfolio of business, defined as either:

• A single, large-scale account with an annual revenue exceeding $3 million, OR;
• A combination of multiple accounts with a total annual revenue of over $5 million.

Core MedComm Expertise: Deep, hands-on experience and demonstrated expertise in the strategic oversight and tactical execution of key medical communications programs, including speaker bureau management, scientific content development, and comprehensive congress support.

Collaborative Leadership & Integration: Demonstrated ability to lead and motivate integrated internal teams (e.g., medical, strategy, client services) and effectively manage external partners and vendors to deliver unified solutions.

Client & Agency Alignment: Must possess superior skills and a proven track record of fostering timely alignment between agency and client teams. The ideal candidate excels at driving consensus, ensuring clear communication, and maintaining project momentum across all workstreams in a fast-paced environment.

Bachelor’s degree required; advanced degree (MBA, MS, PharmD) is a plus.

Additional Information

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