Staff SaaS Administrator

At Wisk, we're transforming the future of urban mobility through safe, all-electric, autonomous flight. We are a passionate team working together toward a sustainable future, solving high-impact problems that have never been solved before. By delivering everyday flight for everyone, we're making it possible to spend less time getting there and more time being there. If you want to be part of shaping the future of mobility, then read on!

We are looking for a Staff SaaS Administrator to join our team. The goal of a Staff SaaS Administrator at Wisk is to manage and grow Wisk’s SaaS environment. You will be part of the Information Technology team that provides IT services across the company.

This is a hybrid work opportunity. At Wisk, this means working onsite at our Mountain View, Ca office 3 days per week with flexibility for the remainder of the days. 

The successful candidate has experience configuring and deploying SaaS applications. They are comfortable managing a variety of SaaS applications, configuring integrations, Setting up Roles and Permissions, and mapping out business processes to tie into workflow automation. They would be equally comfortable setting up an onboarding flow in our HRIS application as they would be in configuring automation for Jira Tickets. They are able to work closely with the business to understand their requirements and then translate them into current SaaS applications, or have the ability to research and make a recommendation. 

They also can think strategically and will help contribute to the Security roadmap. In this role, the candidate must be able to work well in a collaborative environment to find solutions. They are self-motivated in looking at the SaaS needs of the company and can work in the details but also present to executive staff on our business processes and how we can streamline them in a SaaS environment.

What you will do: 

• As part of the IT organization, you act as a SaaS Administrator and will be responsible for the overall SaaS application stack that supports Wisk

• You will take part in the business projects, and IT projects

• You will collaborate with IT leadership to define policies, standards and best practices. 

• You will manage the SaaS spend, contracts and vendors ensuring we are maximizing value across the SaaS application landscape

• You will configure automations, business process flows, dashboards, and reports across the various SaaS applications you will manage

• You will setup API integrations as needed and validate for security

• You will define our data backup and retention strategy as it relates to our SaaS landscape and the data that is maintained within it

• You will audit the systems for compliance against our policies and best practices and help drive compliance across the SaaS landscape.

• You will develop a monthly metrics/scoreboard that will be presented to leadership and the team.

• You will create Dashboards and Metrics for the business as required using one of our BI tools 

• Leverage project management methodologies and SCRUM to ensure tasks and projects are done in a timely manner

• You will be responsible for reviewing security in the SaaS applications, looking at logs and auditing for configuration issues.

• You will communicate effectively with the business on what we can and cannot do and understand their requirements, asking questions along the way. 

• You will be responsible for the automation of the employee technical lifecycle management in the IAM solution

Requirements

• BS in a Computer or related field, or an MIS Degree, or equivalent years of experience. Accreditations such as Okta Certification, Jira Administrator, Scrum Master, or others will also be considered. 

• You have previously worked in an IT environment, preferably as part of an Enterprise Applications Team or SaaS infrastructure Team

• You have automated processes in tools such as Okta Workflow Automation, Jira Automation or similar products.

• You understand basic algorithm development and can write basic code with dynamic logic, if/then/else statements, and conditional checks

• You have a strong and applied knowledge of mapping business processes to workflow automation