Job Description Summary

Job Description

We are the makers of possible!

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The newly formed Global Sales Operations & Effectiveness organization is leading the transformation of sales capabilities, positioning BD to become the strongest commercial organization in MedTech. Reporting to the VP, Global Sales Enablement, the Director of Change Management is accountable for designing and executing the change and communications strategy that supports global deployment and adoption of commercial tools, processes, and capability building programs across Business Units and Regions. This role has direct visibility to the SVP, Global Sales Operations & Effectiveness and will regularly engage with BU Presidents, Regional Leaders, and Commercial Operations leadership across the enterprise. This leader will build and run an integrated change management engine that accelerates transformation outcomes by aligning stakeholders, equipping leaders, enabling end users, and ensuring clear, consistent communications that create understanding, commitment, and sustained behavior change. 

This individual must have deep expertise and a proven track record in enterprise change management, stakeholder engagement, and executive communications, with demonstrated success in driving adoption across global, matrixed organizations. The role partners closely with BU Commercial Teams, Sales Operations & Effectiveness, BD Excellence, IT, HR, Compliance, Corporate Communications, and Regional/BU leadership to deliver measurable improvements in adoption, process compliance, and sales productivity. This leader is fully accountable for delivering measurable adoption outcomes and ensuring sustained behavior changes stick across global sales organizations. This role drives change across all BD Business Units and every geographic region, requiring sensitivity to cultural differences, local regulatory environments, and regional execution models. 

Responsibilities:

Change Strategy 

• Build, own, and drive the global change management strategy aligned to the commercial transformation roadmap (e.g., CRM/SFDC/CPQ enhancements, analytics & commercial intelligence, sales process, enablement programs). 

• Establish a repeatable change management operating model (intake, prioritization, impact assessment, readiness, rollout, reinforcement) that scales across regions and Business Units. 

• Define and track adoption success measures (e.g., usage, proficiency, compliance, sentiment, productivity indicators, sales pipeline impact, revenue impact) and