Sr. Director, Ecosystems Business Operations

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Palo Alto Networks is looking for an experienced Operations leader to join the team as Senior Director of Global Ecosystems Business Operations.  We are looking for a highly collaborative leader who has passion for re-engineering processes for scale and running highly efficient route-to-market operations. Our route-to-market mix is rapidly shifting as we do more business with Cloud Service Providers, Global System Integrator, Service Provider and accelerate motions like Distributor stocking - we need someone who has the ambition and expertise to take the helm of operations for our rapidly scaling ecosystems motions. This is a very collaboration-centric leadership role that will have to work closely with Sales leaders, Global Operations, GTM Strategy as well as IT and Finance teams. You will be responsible for driving Ecosystems process re-engineering, Route-To-Market planning and operational business execution globally. The ideal candidate will bring the right balance of Strategy, Execution and Run-the-Business Operations experience.

This individual will report directly to the VP, Central Operations & Sales Compensation.

Your Impact

• Spearhead the scaling of Cloud marketplace, Distributor stocking and other route-to-market ‘bets’ by designing & delivering the right operational processes, systems & teams to execute flawlessly
• Operationally strengthen and expand existing programs with GSI, Service Provider and MSSP partners working closely with the SVP of Global Ecosystems
• Improve our existing Channel (Distributor / VAR) operations including partner onboarding, helpdesk, portal enhancements, rebates process and compliance with our program requirements
• Provide guidance on partner incentives, growth programs and direction on operational end to end processes as we consider novel route-to-market strategies that will help us scale more rapidly
• Translate GTM and Ecosystems strategies into operational processes, programs and capacity plans and ultimately own the execution of the strategies through day-to-day operations
• Partner with Ecosystem leaders to operationalize route-to-market business metrics, KPIs and insights so we can collectively run a best-in-class Ecosystems organization
• Act as the singular key point-of-contact on Ecosystems Operations for our leadership team and a trusted partner to the SVP of Global Ecosystems and Regional Ecosystems leaders

Qualifications

Your Experience 

• 12+ years experience where you have successfully progressed through multiple leadership roles in either route-to-market strategy or Operations at complex, growth-oriented companies with GSI, SP, Cloud Provider, Distributor stocking partnerships
• “Roll my sleeves up” mindset with experience transforming, redesigning, streamlining or standing up new processes to support efficient and effective ecosystems operations
• Demonstrate