Territorial Director of IT Program, Project and Portfolio Management

Overview

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

 

We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.

 

Our I.T. Department at Eastern Territorial Headquarters has an opportunity for a Territorial Director of IT Program, Project and Portfolio Management.  This is a supervisory role that ensures consistent service delivery and expectation management in all areas. The role provides leadership to the IT PMO/PPP (Project Management Office and Program, Project and Portfolio process respectively).  The Territorial Director’s role is to help drive the business strategy by integrating the customer’s experience and input, working with other department leaders to help further the organization’s vision. The role recommends the planning and coordinating of all activities related to the design, development, and implementation of organizational programs and projects of varying complexities. Additionally, responsible for maintaining appropriate risk management and supporting Cybersecurity initiatives. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide the project management team on issues related to the design, development, and deployment of mission-critical information and software systems. The Territorial Director must be able to make frequent trade-offs between business targets and projects and/or operational performance.

 

This position requires approximately 35 hours of work per week and is eligible for a hybrid work arrangement (3 days onsite/ 2 days remote) after three months of employment.

Responsibilities

• Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues.• Create customer and prospect KPIs, metrics, and budgeting related to customer activity.• Conveys customer feedback to IT leadership.• Socialize and adapt business needs and requirements throughout the organization relative to their area.• Conduct research to remain up-to-date and knowledgeable regarding industry/market trends in anticipation of competition.• Analyze and improve customer experiences and processes by mapping out customer roadmaps.• Lead customer-related strategy to achieve business goals.• Collaborate with the appropriate departments in IT to develop and maintain a custom plan that supports customer needs.• Develop and communicate business/customer alignment plans to the CIO/CISO, staff, partners, customers, and stakeholders.

• Connect with customers and prospects to help garner feedback, inform organizational changes, and maintain a strong business connection.• Act as primary liaison for any escalated customer issues.• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.• Effectively communicate project expectations to team members and stakeholders in a timely and transparent fashion.• Lead the pre-testing phase of development by evaluating proposals to identify potential problem areas and make appropriate recommendations.• Plan and schedule project timelines and milestones using appropriate tools.• Track project milestones and deliverables.• Determine the frequency and content of status reports from the project team, analyze results, and troubleshooting problem areas.• Define project success criteria and disseminate them to involved parties throughout project life cycle.• Conduct project post-mortem and create a recommendations report in order to identify successful and unsuccessful project elements.• Develop best practices and tools for project execution and management.• Estimate the resources and participants needed to achieve project goals.• Draft and submit budget proposals, and recommend subsequent budget changes wherever necessary.• Where required, negotiate with other department managers to acquire the required personnel from within the company.• Determine and assess the need for additional staff and/or consultants and make the appropriate recruitment, if necessary, during the project cycle.• Manage and provide directions for the application development team to support business operations.• Assume responsibility for the program’s people and vendors.• Manage program and project teams for optimal return on investment; coordinate and delegate cross-project initiatives.• Resolve projects’ higher scope issues.• Prepare reports for program directors.• Monitor the out