About the role
<p>Our client is rebuilding its B2B digital infrastructure from the ground up. This project will replace our legacy webstore with a modern Adobe Commerce platform, supported by a custom middleware layer and deep integrations with Sage ERP, Akeneo PIM, Salesforce CRM, and our warehouse management systems - across 8 European markets.</p><p>- Author Product Descriptions and functional specifications for all programme deliverables, ensuring each sprint output is documented, validated, and traceable to business requirements.<br><br>- Lead business process analysis across the full Order-to-Cash cycle: ordering, pricing, credit management, catalogue, returns, invoicing, and discount management - for all 8 EU markets.<br><br>- Identify and document gaps between current ERP workflows and the target platform; collaborate with the ERP team to define and agree system configuration requirements.<br><br>- Plan and lead User Acceptance Testing (UAT) for each sprint; act as the primary UAT sign-off authority in collaboration with the Delivery Manager/Product Owner.<br><br>- Facilitate focused, decision-oriented workshops with business stakeholders across commercial, logistics, finance, and customer service functions.<br><br>- Design and communicate business change requirements to operational teams in Belgium, Germany, France, Spain, Italy, Poland, and Hungary ahead of each market go-live.<br><br>- Validate platform configuration against documented business requirements and maintain an up-to-date process change log throughout the programme.<br><br>- Support the Delivery Manager/Product Owner with backlog refinement, ensuring user stories accurately reflect process requirements and acceptance criteria are clearly defined.</p>
<p>Profile</p><p>- Minimum 6 years in business process analysis, functional consultancy, or a senior BA role within a B2B distribution, wholesale, or manufacturing environment.<br><br>- Strong understanding of Order-to-Cash processes and their translation into ERP and e-commerce platform configuration; experience with Sage X3, SAP, or equivalent ERP systems is a strong advantage.<br><br>- Experience working on B2B e-commerce platform programmes - ideally Adobe Commerce / Magento 2 - with a structured approach to requirements, UAT, and process change.<br><br>- Familiarity with PRINCE2 methodology, specifically Product Descriptions, stage gate outputs, and structured requirements management.<br><br>- Excellent facilitation and stakeholder engagement skills: proven ability to run productive workshops, drive decisions, and manage diverse cross-functional groups.<br><br>- Structured, detail-oriented mindset combined with clear written and verbal communication skills.<br><br>- Fluency in English required; German, French, or Dutch advantageous given the multi-market scope.</p>