Field Service Representative

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Job Description:

The Field Service Representatives (FSR) roles and responsibilities are to provide technical support, maintenance, and operational assessments for technical systems associated with a Counter UAS capability. The FSR should have sufficient technical knowledge to provide tier two level support for maintenance, repairs and troubleshooting of Sensor (radars) and computer systems. This position would be full-time at an overseas location. 

Travel is required to support multiple sites both within the deployed country and nearby countries.

 

What You'll Be Doing:

• Performs the full range of onsite technical support. Refers complex and unusual problems to the appropriate subject matter experts. Applies problem solving skills to address most situations.
• Provide tier two support to the operational components of the system (radar, computers, software).
• Produce a variety of written documents including memoranda, maintenance reports, and engineering surveys or service reports detailing specific services planned or performed.
• Engage in work that can on occasion be physically demanding.
• Conducts periodic and refresher training in accordance with program guidance from U.S. Government and third party contractors regarding the proper use and use, care, maintenance, and preventive maintenance of assigned systems.
• Communicate complex technical issues including the drafting of written reports on recommendations to program personnel and weekly activity reports.
• Documents all installations, maintenance, repair actions, requisitions, and receipt of equipment.
• Maintain an expert level knowledge of installed base products and strive to sustain and improve the current technical security capabilities.
• Possess direct working knowledge of computer systems, computer security, and familiarity with operating systems, hardware platforms, and networks.

 

What Required Skills You'll Bring:

• Minimum 10 years of technical and related experience in the field of coordination and technical support for radars.
• Bachelor's degree in Systems Engineering, Computer Science, or a related field, or equivalent professional experience (2 years of relevant experience in lieu of degree).
• Two years of experience in installation and maintenance of electronic systems .
• Knowledge of Linux, Microsoft Windows OS, MS Office, Visio, and Auto CAD.
• Ability to work in a fast-paced, high-pressure environment while handling multiple tasks simultaneously.
• Excellent interpersonal skills with the ability to build and maintain a rapport and professional working relationships.
• Excellent writing and verbal skills.
• Active Secret security clearance required.
• US citizenship is required.

 

What Required Skills You'll Bring:

• Active TS/SCI security clearance preferred.
• Technical systems installation experience (electrical/power, cabling, etc.)
• Technical experience setting up, servicing, and maintaining radar systems.
• Understanding of the Counter UAS mission and associated issues.

Security Clearance Requirement:

An active Secret security clearance is required for this position.​

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

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