Sales & Service Technician II (Central Office Technician)

Sales & Service Technician II

Job ID: SALES013934
Job Title: Sales & Service Technician II (Central Office Technician)
Location: 215 PENNSYLVANIA AVENUE, BANGOR, PA 18013
Union: CWA 13571 - CBA 322
Hiring Manager: Tim Dreer
# of Openings: 1
Posting Dates: 3/31/26 - 4/13/26
Wage Range: Up to $40.26 per hour

Summary      

Performs Central Office / Field Equipment work and work on, or involving, any associated electronic equipment or facilities (e.g., remote terminals, repeaters, doublers, DSLAM, Ethernet and span terminal shelves) between the Central Office and the Network Interface Device, as well as work on, or involving, any associated customer-owned or provided electronic equipment or facilities. 

* Willing/available for call-outs and participate in an on-call rotation schedule

Essential Duties and Responsibilities    

• Review and execute Service Orders (SO) and Projects posted in M6 and MTP
• Use electronic test equipment during any/all types of installation and maintenance as warranted by the work being performed.
• Work with CO, NOC, NAT, LAC, Assignment, Engineering teams on testing and turn ups.
• Install and maintain voice/data services for customers inside and outside the operating territory, to meet customer and PUC standards.
• Perform Periodic Maintenance Program (PMP) on DSLAM Equipment/Cabinets. Perform research trouble tickets, perform maintenance repair and preventative maintenance on copper and fiber cable in conjunction with Sales & Service cable technicians in both aerial, underground, manholes and at customer premises using various plant elements, work with all cable or fiber facilities, aerial or buried, regardless of size.
• Performs work and uses hand tools at ground level and aloft on ladders.
• Read and interpret service orders, trouble tickets, circuit diagrams and schematics.
• Learn the installation/operation of new and existing equipment.
• Provide necessary information to complete jobs, trouble tickets and service orders (i.e. dispositions, coding, notes). Coordinate with Assignments department as needed.
• Knowledge of Company’s products and services with the ability to effectively communicate benefits to customers.
• Support and actively participate in promotion of Company products and services. 
• Aid and assist other department and contractors as needed.
• Comply with Company vehicle usage and fleet policies.
• Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.
• Report need for vehicle repair or service and schedule when required and/or prescribed.
• Review all requested services with customer in order to ensure understanding and agreement. Identify opportunities and present product/service options to customers.
• Safety - Report any incidents, losses, injuries or property damage to the manager/supervisor and customer when appropriate.
• Safety - Follow established safety and security practices/procedures. Perform safety and security inspections as required for the purpose of safeguarding employees and company assets.
• Proactively inform your manager/supervisor of competitive and economic activities in your local market area
• Perform other duties as requested by supervisor in order to achieve departmental goals and objectives. Employee demonstrates Good Time Management in order to complete their jobs assigned efficiently

Minimum Qualification Requirements 

• Minimum 3 years inside central office plant experience including CO Transport Equipment, DSLAM, HDSL, Nortel DMS or GTD5 switch experience, IXC/customer coordination/interaction for Hot Cuts/SOs/Trouble Tickets.
• High School diploma or equivalent required
• Experience in the installation, maintenance repair and use of various types of communications systems for example dial tone, modems etc.
• Familiarity with Internet browsers including but not limited to MS Internet Explorer, Safari, Firefox, Mozilla etc.
• Experience using personal computers, installing software programs, and troubleshooting operating systems, software and hardware and installing peripheral devices such as printers, modems etc.
• Basic PC configurations skills (setting IP addresses, pinging equipment, and circuit testing etc.).
• Must possess basic PC skills (MS Office suite, email, remote network access keyboarding, ability to retrieve data etc.) ability to learn any/all relevant Company systems requiring PC use and as related to the installation/repair of products requiring PC use including but not limited to HSI.

 Basic knowledge of 

• HSI or broadband connecti